Ma. Klenessa Lim
Cebu City
Summary
Dynamic customer service professional with a proven track record at Task Everyday, excelling in problem resolution and active listening. Skilled in documentation and team development, I consistently enhance customer satisfaction and drive lead generation success through effective communication and relationship-building strategies.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Presentative
Task Everyday
6000
10.2022 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Lead Generation Specialist
Leadgen Corporation
Mandaue
06.2019 - 03.2022
- Maintained an up-to-date database of qualified leads and their contact information.
- Applied lead generating methods in high number of cold calls per day.
- Established partnerships with third parties who could refer qualified leads into our system.
Education
Bachelor of Science - Marketing Management
University Of Cebu
Cebu City 10.2018 - 03.2019
Bachelor of Science - Marketing Management
University Of Cebu
Cebu City 06.2017 - 04.2018
Skills
- Customer Service
- Active Listening
- Problem resolution
- Documentation
- Initiative
- Optimistic
References
- Wilren Coronado, Task Everyday, Team Leader, +63 922 463 4171
- Liezl Lofranco, Task Everyday, Team Leader, +639959171360
- Wellah Balonga, Neuro Tech INC., Sales Executive, +639560130141
Languages
English
Elementary
A2
Timeline
Customer Service Presentative
Task Everyday
10.2022 - 09.2025
Lead Generation Specialist
Leadgen Corporation
06.2019 - 03.2022
Bachelor of Science - Marketing Management
University Of Cebu
10.2018 - 03.2019
Bachelor of Science - Marketing Management
University Of Cebu
06.2017 - 04.2018