Ma. Katrina N. Palima
119 B Pereda St. Guilid, Ligao, Province Of Albay
Summary
- Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
- Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse
Binakayan Hospital And Medical Center, Inc.
01.2018 - 03.2020
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Customer Service Representative-ISR II
TeleTech Philippines
09.2015 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Teleperformance Philippines
09.2014 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Web Researcher
Equinox Virtual Solutions Inc.
05.2011 - 06.2013
- Assisted in developing marketing strategies by researching competitor activities and analyzing industry trends.
- Conducted comprehensive user testing to optimize website design and functionality, resulting in improved user experience and increased traffic.
- Improved the comprehensiveness of customer profiles by researching their needs, preferences, and behavior patterns.
- Enhanced data accuracy by conducting thorough web research and cross-referencing multiple sources.
- Identified valuable insights from vast amounts of online data, supporting informed business decision making.
Education
Bachelor of Science - Nursing
University of Santo Tomas-Legazpi
Rawis, Legazpi City04.2014
High School Diploma -
Divine Word College of Legazpi, Inc.
Washington Drive, Legazpi City04.2007
Skills
- Provider of Nursing care
- Care Plan Development
- Computer literate (Microsoft Office Applications and Web Browsing)
- Amiable personality and concern for people
- Values integrity career growth/professional development
- Ability to prioritize multiple task and meet deadlines
- Tolerant and flexible to different situations
- Result oriented person
Certification
Intravenous Therapy
San Juan Medical Center
August21-23, 2015
Basic Life Support (Adult, Child, Infant)
American Safety and Health Institute Training Program
February 1, 2018
Advanced Cardiovascular Life Support
American Safety and Health Institute Training Program
July 4-5, 2018
Advanced Airway Management
American Safety and Health Institute Training Program
February 1, 2018
Basic ECG Course and Arrhythmia Recognition American Safety and Health Institute Training Program
February 1, 2018
Professional License
Licensing Body: Philippine Nurse Licensure Examination
Professional Status: RN
License Number: 0833738
Registration Date: July 11, 2014
Validity Date: January 3, 2027
Licensing Body: Northern Mariana Islands Board of Nursing
Professional Status: RN
License Number: 1000847
Issue Date: April 17, 2014
Validity Date: January 3, 2026
Timeline
Registered Nurse
Binakayan Hospital And Medical Center, Inc.
01.2018 - 03.2020
Customer Service Representative-ISR II
TeleTech Philippines
09.2015 - 01.2018
Customer Service Representative
Teleperformance Philippines
09.2014 - 08.2015
Web Researcher
Equinox Virtual Solutions Inc.
05.2011 - 06.2013
Bachelor of Science - Nursing
University of Santo Tomas-Legazpi
High School Diploma -
Divine Word College of Legazpi, Inc.
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