Ma. Katrina Andutan
Alimodian, Iloilo
Summary
Dedicated Housekeeping Room Attendant with a proven track record at Oceania Cruises, excelling in guest satisfaction and maintaining high standards of cleanliness. Skilled in chemical safety and customer service, consistently met or exceeded room inspection scores. Demonstrated ability to multitask and prioritize, significantly improving room turnaround times and reducing complaints.
Overview
1
1
Certification
Work History
Housekeeping Room Attendant
Oceania Cruises
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
Education
College - BS in Hotel And Restaurant Management
Central Philippine University
Iloilo 10.2010
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Cleaning techniques
- Dusting furniture
- Mopping floors
- Waste disposal
- Chemical handling
- Bathroom maintenance
- Health and safety
- Chemical safety knowledge
- Linen replacement
- Turndown service
- Sanitization procedures
- Maintenance reporting
- Hospitality standards knowledge
- Multitasking and prioritizing
- Housekeeping
- Multitasking
- Quality control
Certification
Basic safety training, Ship Security Awareness Training & Seafarer w/ Designated Security Duties, Crowd Management , Crisis management
Languages
English
Advanced (C1)
Timeline
Housekeeping Room Attendant
Oceania Cruises
College - BS in Hotel And Restaurant Management
Central Philippine University