Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ma. Karyl Mabini

Blk 6 Lot 4 Marigold Subdivision Burgos, Rodriguez,Rizal

Summary

Motivated and results-driven individual with a strong work ethic and a willingness to learn and grow professionally. A proactive team player with excellent adaptability and problem-solving skills, capable of handling challenging situations and completing tasks efficiently within deadlines.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Amazon Operations Services Inc.
Pasay City
07.2024 - 10.2026
  • Addressed customer service enquires quickly and accurately.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
  • Developed customer service guidelines and procedures, standardising response times and quality of service across the team.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.

Human Resources Intern

Personnel Depot Manpower Resources Inc.
Marikina City
01.2024 - 05.2024
  • Assisted in the recruitment process by screening CVs, scheduling interviews, and contacting candidates.
  • Reviewed applications for job vacancies, valuating qualifications, experience, and previous successes.
  • Prepared presentations, created worksheets and scheduled spaces for employee training sessions.
  • Organised and maintained an efficient filing system for HR documents, ensuring ease of access and compliance.
  • Carried out face-to-face, telephone and Zoom interviews with job applicants to prioritise best performing candidates.

Education

Bachelor of Arts - Sociology

Polytechnic University of the Philippines
Sta. Mesa, Manila
2024

Senior High School - Humanities and Social Science

Centro Escolar University
San Miguel, Manila
2022

Skills

  • Customer service
  • Document management
  • Office administration
  • Multi tasking
  • Client communication
  • Detail orientation
  • Social media knowledge
  • Microsoft Office proficiency

Timeline

Customer Service Representative

Amazon Operations Services Inc.
07.2024 - 10.2026

Human Resources Intern

Personnel Depot Manpower Resources Inc.
01.2024 - 05.2024

Bachelor of Arts - Sociology

Polytechnic University of the Philippines

Senior High School - Humanities and Social Science

Centro Escolar University
Ma. Karyl Mabini