Ma. Justine Lumpas Lumpas

Sales Support Services
• Deliver completed customer quotations and orders based on provided sales guidelines.
• Provide updated pricing information to customers upon request.
• Create new accounts and update existing accounts.
• Track backorder ETAs and communicate with customers and sales reps as required.
• Manage return shipments and troubleshoot delivery issues independently.
• Verify payment data and process card and group payments, ensuring accuracy.
• Log all sales-related errors into Odoo e.g., missing shipments, incorrect products delivered,
etc. Generate regular reports to identify patterns or trends in sales errors and advise recurring
issues.
Operational Coordination
• Assist in facilitating communications between operational teams (e.g., warehouse,
procurement, customer service) and offshore support team.
• Offer insights or recommendations regarding stock availability or shipping options.
Perform any other related tasks as mutually agreed upon by the Company and the Contractor.

• Managed customer inquiries and provided product information to enhance sales support processes.
• Coordinated order processing and fulfillment activities to ensure timely delivery of products.
• Streamlined communication between sales teams and clients to improve response times and satisfaction levels.
• Assisted in the development of training materials for new team members, enhancing onboarding efficiency.

• Arranging, coordinating, and overseeing the hiring of new hires
• Serve as a point of contact between management and employees and do corporate executives strategic planning advice.
• Set phone appointments to discuss potential career roles
• Submit CVs of candidates to our existing clients for hire consideration
• Project Management and File Management.
• Support company needs today and in the future through developing, involving, motivating, and maintaining human capital.
• Assist in planning and monitoring company projects.

• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
• Administered compensation, benefits and performance management systems at direction of supervisor.
• Filed paperwork, sorted and delivered mail and maintained office organization.
• Also do graphic design for the company and do social media management.

• Completed business correspondence, transcription and data entry.
• Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
• Maintained supervisor's calendar and set up reminders for meetings and appointments.
• Organized and managed team tasks using Trello and Asana.
• Calendar Management, Appointment Setting, Email Marketing, Blog Writing and Invoices.

• Fostered positive and pleasant classroom culture while maintaining learning development goals.
• Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
• Addressed consistent behavior problems with students, parents and senior staff.
• Delivered audio-visual presentations on various platforms to cater to different learning styles.

• Enhanced customer engagement through personalized service and product recommendations.
• Managed inventory levels to ensure product availability and minimize stockouts.
• Trained new sales associates on company policies, product knowledge, and sales techniques.
• Streamlined checkout processes to improve transaction speed and customer satisfaction.