Ma Jucel Anne Candolesas
Iloilo
Summary
A Licensed Pharmacist with nearly 8 years of diverse experience across the healthcare industry, with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
LunaJoy
10.2024 - 02.2026
- Mental Health Care | Remote
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Monitored patient follow-up procedures, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Healthcare Sales Representative
Insight Therapy
04.2024 - 10.2024
- Mental Health Care | Remote
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Expanded customer base through calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Customer Service Representative
SPI Iloilo
12.2015 - 12.2020
- BPO On-site
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Pharmacy
University of San Agustin
Iloilo City, Province Of Iloilo, Philippines01.2017
Skills
- Patient care coordination
- HIPAA compliance
- Proficient in EHR/EMRs
- Appointment scheduling
- Patient intake
- Customer service
- Attention to detail
- Insurance verification
- Medical terminology
- Healthcare operations
- Multitasking
- Calm and effective under pressure
- Reliability and dedication
- Caring and empathetic
- Quality assurance
Certification
- Registered Pharmacist
- Pharmacy Licensure Examination
- March 2018
- 80.3% GWA
- HIPAA Certified
- July 2025
Timeline
Patient Care Coordinator
LunaJoy
10.2024 - 02.2026
Healthcare Sales Representative
Insight Therapy
04.2024 - 10.2024
Customer Service Representative
SPI Iloilo
12.2015 - 12.2020
Pharmacy
University of San Agustin
TOOLS
- Customer Service
- - Zendesk, Intercom, Zoho CRM, GoHighLevel, Ring Central
- Communication
- - Gmail, Slack, WhatsApp, Teams, Zoom
- EMR/EHR
- - AMD, Athena, TheraNest, EClinical Works
- Data Entry and Design
- - Canva, Microsoft Office, Google Workspace
- Project Management
- - Asana, Stripe, Airtable