Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Ma Jovelyn Rosco Canenet

Ma Jovelyn Rosco Canenet

Morong,BAN

Summary

Dynamic leader with extensive expertise in customer service, account management, data processing, and administration. Proven ability to cultivate strong customer relationships, coordinate client needs, and enhance processes for optimal service delivery. Proficient in technical and academic writing, copywriting, basic data analytics, and leveraging digital tools to drive results. Recognized for a distinguished career in teaching and training, demonstrating a commitment to fostering growth and development in others.

Overview

12
12
years of professional experience
9
9

Years of Teaching

4
4

Years of Virtual Assistance

3
3

Years of Account Management / Marketing

4
4
years of post-secondary education

Work History

Administrative Assistant / Customer Support Manager

(Remote Work)
, DE
06.2021 - Current
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Supervise day-to-day operations in the customer service department
  • Take ownership of customers' issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused on that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of the industry's developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities.

Account Management Executive

Grabfood Philippines
07.2021 - 12.2023
  • Communicating with clients to understand their needs and explain product value
  • Building relationships with clients based on trust and respect
  • Collaborating with internal departments to facilitate client need fulfillment
  • Collecting and analyzing data to learn more about consumer behavior
  • Keeping accurate records pertaining to inventory and account notes
  • Maintaining updated knowledge of company products and services
  • Resolving complaints and preventing additional issues by improving processes
  • Identifying industry trends.

Teacher Supervisor

Child's Place Developmentally Appropriate Program School Inc.
06.2013 - 08.2021
  • Assists with the hiring, support and retain effective staff; develop or exit low performers
  • Maintains a safe and orderly school environment that meets the academic, social, emotional, and physical needs of students
  • Provides coherent support services and accommodations to meet the needs of each student
  • Provides leadership and direction to staff with regard to the ongoing evaluation and improvement of educational programs, including curricular and extracurricular activities
  • Create a master schedule to effectively utilize available resources
  • Facilitate in-service training/professional development for staff
  • Direct the staff in addressing the needs of all students through differentiated instruction
  • Establish priorities for educational materials to meet the needs of students and prepares the School budget, work with other school administrators on budgeting and purchasing
  • Work with Administration personnel to coordinate processes for the effective functioning of the school
  • Work with the Principal to assure the appropriate programming for special needs/at-risk students
  • Determines staffing needs and submits recommendations to the Administrators.

English as a Second Language Teacher

Acadsoc Online Teaching - Manila
04.2021 - 08.2021
  • Conducting activities and lessons based on ESL teaching methodologies
  • Encouraging and engaging students to speak in English
  • Motivating students and using humor to induce a pleasant learning environment
  • Maximizing students' talk time through oral tests and presentations
  • Displaying excellent classroom management
  • Keeping accurate records of student performance
  • Communicating with the Department Head or Principal, as needed
  • Maintaining standardized guidelines.

Education

Master's in Master of Arts in Teaching English -

University of Rizal System - Morong
06.2024

Bachelor's in Bachelor of Secondary Education Major in English - undefined

University of Rizal System - Morong, Morong, Rizal
04.2013

Certification - Teaching English As A Foreign Language (TEFL)

TEFL Professional Institute - Teacher Record
01.2021 - 09.2021

Certification - Teaching English To Speakers of Other Language (TESOL)

Department of Tourism | Chomsky Foundation
05.2022 - 11.2025

Skills

  • Microsoft Office
  • Public Speaking
  • Creative Writing
  • Data Entry
  • Customer Service
  • Research
  • Oral presentation
  • Pitch Deck Creation
  • Social Media Management

Certification

  • Licensed Professional Teacher - 2013 - 2025
  • TESOL Certification Training - 2022
  • TEFL Certification Training - 2021

Awards

  • Awardee Gawad Panulat sa Maestrang Manunulat, 03/01/2018, URSM Function Hall
  • Best in Literary Concept, 10/01/2018, 4th Place, Travel Writing
  • Best in Literary Graphics, 10/01/2018, 4th Place, Travel Writing
  • Best Oral Presenter, 10/01/2018, SUPRASENTENTIAL FEATURES IN SPOKEN LANGUAGE: THE CASE OF URSB FRESHMEN STUDENTS
  • Outstanding Student Teacher Awardee, 04/01/2013
  • Best Descriptive Thesis A.Y 2012-2013 Undergraduate Studies, 03/01/2013, Archetypal Criticism on Stephanie Meyer's Twilight Saga: Breaking Dawn

Languages

English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)

Timeline

Department of Tourism | Chomsky Foundation - Certification, Teaching English To Speakers of Other Language (TESOL)
05.2022 - 11.2025
Account Management Executive - Grabfood Philippines
07.2021 - 12.2023
Administrative Assistant / Customer Support Manager - (Remote Work)
06.2021 - Current
English as a Second Language Teacher - Acadsoc Online Teaching - Manila
04.2021 - 08.2021
TEFL Professional Institute - Teacher Record - Certification, Teaching English As A Foreign Language (TEFL)
01.2021 - 09.2021
Teacher Supervisor - Child's Place Developmentally Appropriate Program School Inc.
06.2013 - 08.2021
University of Rizal System - Morong - Master's in Master of Arts in Teaching English,
University of Rizal System - Morong - Bachelor's in Bachelor of Secondary Education Major in English,

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Ma Jovelyn Rosco Canenet