Majorie P. Tolentino
Customer Service Specialist
Pila
Summary
To acquire a position that will further enhance my knowledge and capabilities and to be able to contribute to the growth and development of the company that I will work with.
Overview
8
8
years of professional experience
Work History
Customer Sales and Service Expert
Asurion
08.2025 - 06.2026
Prioritized resolution of customer concerns, providing excellent service before transitioning to sales conversation.
Recommended and tailored protection plans based on customer needs, building rapport and understanding their lifestyle to highlight value and benefits of coverage.
Team Leader
VXI Global Holdings - Bridgetowne
01.2020 - 09.2025
- Coached team members to enhance performance and address individual development needs.
- Supervised and coached team members to improve performance and address individual development needs.
- Conducted weekly business reviews with clients to assess agent performance and identify trends and key metrics.
Customer Service Specialist
The Results Companies Philippines
08.2018 - 10.2019
- Identified customer needs and researched issues to provide effective solutions, directly enhancing customer satisfaction.
- Identified customer needs and researched issues to provide effective solutions, enhancing customer satisfaction.
- Represented Priority Support Escalation Team by assisting customers with complex issues, facilitating timely resolutions.
- Escalated suspected fraudulent transaction cases, ensuring strict adherence to security protocols and safeguarding customer trust.
Education
National Certificate Holder - TVL
La Salle Green Hills ANHS
Mandaluyong City01-2018
Skills
Team leadership in customer support
Sales techniques
Team Development & Performance Management: Skilled in coaching teams, conducting performance reviews, and implementing action plans to drive agent improvement and meet KPIs
Accomplishments
I have been asupervisor for 5 years which I handled different types of people and I learned a lot from them aang we a re learning from each other, and becasue of that we are hiting the scores and become a top team which only proves that team work really makes an impact to success
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and ability. Majorie P. Tolentino Applicant
PERSONAL INFORMATION:
- Age: 24 yrs. Old
- Gender: Female
- Civil Status: Married
- Birthday: July 11, 2000
- Birth Place: Bacoor, Cavite
- Religion: Iglesia Ni Cristo
- Height: 5 ft.
- Weight: 75 kg.
Singing, DIY at home and cooking
- Singing – I enjoy singing during my free time. It helps me relax, express myself, and boosts my confidence.
- DIY Home Projects – I love making personalized crafts and home décor. I enjoy being creative and finding simple ways to improve and organize my space.
Timeline
Customer Sales and Service Expert
Asurion
08.2025 - 06.2026
Team Leader
VXI Global Holdings - Bridgetowne
01.2020 - 09.2025
Customer Service Specialist
The Results Companies Philippines
08.2018 - 10.2019
National Certificate Holder - TVL
La Salle Green Hills ANHS