Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Ma. Joelyn Anglo

Ma. Joelyn Anglo

Calauag

Summary

Customer-focused professional with 9+ years of experience in customer service and sales. Expertise in managing remote service operations and resolving customer inquiries efficiently. Proven ability to foster long-term client relationships and enhance customer satisfaction through attention to detail and effective problem-solving.

Overview

9
9
years of professional experience

Work History

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Freelancer
03.2023 - 06.2023
  • Handled live customer support for online retail clients.
  • Processed orders, issued refunds, resolved shipping complaints, and tracked returns.
  • Documented all interactions and followed up to ensure customer resolution interactions.
  • Demonstrated ability to work independently while delivering fast, high-quality support.

PROCESS ASSOCIATE

GENPACT
09.2022 - 03.2023
  • Managed production reports and customer collections.
  • Handled client communication, debt negotiation, and administrative coordination.

CASHIER/SALES CONSULTANT

Store's Specialist Inc.
Bacoor
10.2018 - 09.2022
  • Provided beauty and fashion consulting for high-end brands.
  • Maintained client relationships, and consistently met sales goals.

BEAUTY ADVISOR

Le Becarre (Revlon)
08.2018 - 09.2018
  • Delivered exceptional in-store experiences and product education.
  • Worked in fast-paced, customer-facing retail environments.

SALES CONSULTANT

Store Specialist Inc
10.2016 - 01.2017
  • Assigned to clothing apparel in Springfield.
  • Suggest new items to customers based on their selections.
  • Assist and provide customers with information about items.
  • Check for stock at other branches, or order requested stock for customers.

SALES ASSOCIATE

Apple and Eve
07.2015 - 07.2016
  • Work in retail establishments selling garments.
  • Interacting with customers, offering information about products, maintaining the store area clean and organized, receiving merchandise, displaying fashion items, and collecting payments.

CASHIER

Yellow Cab Pizza Co.
12.2014 - 04.2015
  • Process orders and collect payments from customers in a fast-food restaurant.
  • Chief duties include greeting customers, responding to inquiries, and following work environment safety standards.
  • General cleaning duties, such as cleaning cooking surfaces and display cases at the end of the shift for the next shift.
  • Working in a fast-paced environment.

Education

BACHELOR OF SCIENCE - HOTEL AND MANAGEMENT

CAVITE STATE UNIVERSITY
01.2014

BACHELOR OF SCIENCE - HOTEL AND MANAGEMENT

CALAYAN EDUCATIONAL FOUNDATION INC.
01.2012

SECONDARY EDUCATION -

CALUAG CENTRAL COLLEGE
01.2012

PRIMARY EDUCATION -

CALAUAG EAST CENTRAL SCHOOL
01.2008

Skills

  • Remote customer service
  • Guest relations management
  • Multichannel communication
  • Booking coordination
  • Time zone management
  • Virtual team collaboration

Languages

  • English
  • Tagalog

References

  • Romeo Marte, 09274362211, Virtual Assistant Upwork
  • Angelo Domingo, 09171589147, Customer Support Representative HSBC Philippines

Timeline

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Freelancer
03.2023 - 06.2023

PROCESS ASSOCIATE

GENPACT
09.2022 - 03.2023

CASHIER/SALES CONSULTANT

Store's Specialist Inc.
10.2018 - 09.2022

BEAUTY ADVISOR

Le Becarre (Revlon)
08.2018 - 09.2018

SALES CONSULTANT

Store Specialist Inc
10.2016 - 01.2017

SALES ASSOCIATE

Apple and Eve
07.2015 - 07.2016

CASHIER

Yellow Cab Pizza Co.
12.2014 - 04.2015

BACHELOR OF SCIENCE - HOTEL AND MANAGEMENT

CAVITE STATE UNIVERSITY

BACHELOR OF SCIENCE - HOTEL AND MANAGEMENT

CALAYAN EDUCATIONAL FOUNDATION INC.

SECONDARY EDUCATION -

CALUAG CENTRAL COLLEGE

PRIMARY EDUCATION -

CALAUAG EAST CENTRAL SCHOOL

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Ma. Joelyn Anglo