Ma Joanna Concepcion
Restaurant Manager
Pasig, Metro Manila
Summary
Results-driven restaurant professional with 14+ years of experience in operations management, supervisory leadership, and customer service. Skilled in scheduling staff, training teams, and maintaining POS accuracy and inventory records. Focused on improving efficiency, controlling costs, and creating positive guest experiences.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Boosterfoods Inc.
05.2024 - Current
- Directed daily restaurant operations, ensuring smooth service, food quality, and guest satisfaction.
- Supervised front-of-house and back-of-house staff to maintain consistent workflow and service standards.
- Scheduled team shifts, balanced labor coverage, and adjusted staffing to support peak dining periods.
- Trained new employees on POS procedures, sanitation practices, and guest service expectations.
Restaurant Manager
Contis Bakeshop and Restaurant
04.2017 - 04.2023
- Monitored inventory levels and coordinated ordering to reduce waste and prevent supply shortages.
- Enforced health, safety, and cleanliness standards throughout dining and kitchen areas.
- Resolved customer concerns promptly to maintain positive guest experiences and repeat business.
- Prepared operational reports and reviewed performance trends to improve efficiency and cost control.
Restaurant Officer
Contis Bakeshop and Restaurant
05.2015 - 04.2017
- Directed daily front-of-house and back-of-house operations to maintain service consistency.
- Coordinated staff schedules, task assignments, and shift coverage for smooth workflow.
- Monitored inventory levels, replenishment needs, and stock accuracy across store operations.
- Prepared operational reports, cash summaries, and documentation for management review.
Restaurant Team Leader
Contis Bakeshop and Restaurant
10.2012 - 05.2015
- Led front-of-house and kitchen coordination to maintain smooth daily service flow.
- Trained staff on customer service standards, food handling, and store procedures.
- Monitored order accuracy, presentation, and service timing to support guest satisfaction.
- Managed cashier operations, payment processing, and POS transactions with accuracy.
Head Receptionist
Contis Bakeshop and Restautant
10.2011 - 10.2012
- Supervised front desk operations, ensuring guest reservation coordination.
- Trained reception staff on customer service standards, phone etiquette, and service recovery procedures.
- Managed daily guest inquiries, complaints, and special requests with professionalism and accuracy.
- Coordinated table reservations, walk-in seating, and dining flow to support smooth service operations.
Restaurant Receptionist
Contis Bakeshop and Restaurant
05.2010 - 10.2011
- Greeted guests promptly and coordinated seating to maintain smooth front-desk flow.
- Managed reservations, walk-ins, and table assignments to support efficient dining service.
- Answered phone inquiries, relayed accurate information, and handled reservation requests professionally.
- Monitored guest wait times and communicated updates to improve service coordination.
Education
Bachelor of Science - Marketing Management
International College For Business And Accountancy
Cubao, Metro Manila, Philippines 04.2001 -
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Point of sale (POS) system operation
Operations management
Passion for customer satisfaction
Customer-oriented
Food service background
Complaint resolution
Supervisory skills
Timeline
Restaurant Manager
Boosterfoods Inc.
05.2024 - Current
Restaurant Manager
Contis Bakeshop and Restaurant
04.2017 - 04.2023
Restaurant Officer
Contis Bakeshop and Restaurant
05.2015 - 04.2017
Restaurant Team Leader
Contis Bakeshop and Restaurant
10.2012 - 05.2015
Head Receptionist
Contis Bakeshop and Restautant
10.2011 - 10.2012
Restaurant Receptionist
Contis Bakeshop and Restaurant
05.2010 - 10.2011
Bachelor of Science - Marketing Management
International College For Business And Accountancy
04.2001 -