Ma. Jessieca Imperial-Manoy
Tondo, Metro Manila,CAV
Summary
Versatile professional with a proven track record at Bureau Of Immigration, adept in open-source intelligence and innovative thinking. Excelled in fostering inter-agency collaboration and significantly enhancing situational awareness through research and analysis. Skilled in customer service, demonstrated through seamless stakeholder interactions. Achieved notable advancements in intelligence gathering, showcasing adaptability and a keen eye for detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intelligence Officer II
Bureau Of Immigration
02.2022 - Current
- Managed sensitive information with discretion, ensuring proper handling and dissemination to authorized personnel only.
- Conducted in-depth research on emerging threats, enabling proactive countermeasures and increased situational awareness.
- Monitored surveillance and involved in gathering, analyzing, and utilizing information to support other law enforcement agencies.
- Worked flexible hours across night, weekend, and holiday shifts.
- Responsible for collecting and assessing intelligence, conducting covert operations, and ensuring that decision-makers have accurate, timely, and actionable information.
- Developed strong relationships with key stakeholders across government agencies, promoting collaboration on intelligence matters.
Bancassurance Sales Executive
BPI AIA Life Assurance Corp.
01.2021 - 02.2022
- Increased Bancassurance product sales by effectively identifying customer needs and presenting appropriate solutions.
- Assisted clients in filing claims and navigating the claim settlement process, ensuring a smooth experience during difficult times.
- Delivered exceptional customer service by addressing client concerns promptly and maintaining open communication channels throughout the sales process.
- Enhanced product knowledge by attending regular training sessions, staying updated on industry trends, and participating in webinars to ensure accurate information was provided to clients.
- Conducted comprehensive financial needs analysis for clients to recommend suitable insurance products based on their risk profile and financial goals.
Lobby Attendant
The Manila Hotel
08.2019 - 01.2021
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Bachelor of Science - Hotel And Restaurant Management
The National Teachers College
629 J. Nepomuceno, Quiapo, Manila, Philippines04-2019
Skills
- Open source intelligence
- Innovative thinking
- Teamwork and collaboration
- Attention to detail
- Adaptability and flexibility
- Problem-solving abilities
- Research and analysis
- Strong multitasking
- Customer service
Certification
- Lecturer in Air Intelligence Officer Course, Philippine Air Force, June 2024
- Lecturer in Complete Staff Work and Firearm Proficiency Training, Bureau Of Immigration, May 2024
- Lecturer in Border Control Intelligence Unit, Bureau of Immigration, March 2024
Timeline
Intelligence Officer II
Bureau Of Immigration
02.2022 - Current
Bancassurance Sales Executive
BPI AIA Life Assurance Corp.
01.2021 - 02.2022
Lobby Attendant
The Manila Hotel
08.2019 - 01.2021
Bachelor of Science - Hotel And Restaurant Management
The National Teachers College
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