Vlogging
MA. JESSICA PAJE
VIRTUAL ASSISTANT
Muzon,RIZ
Summary
Customer Service Professional supporting e-commerce, travel, and telecom customers with account investigations, itinerary updates, and inbound call resolution. Handles flight changes, airline coordination, and customer concerns with clear communication and careful follow-through. Supports satisfaction goals by resolving issues accurately and keeping work moving across fast-paced service queues.
Overview
7
7
years of professional experience
Work History
Factory Worker
Orient Semiconductor Electronics
04.2025 - 06.2026
- Operated machinery for semiconductor manufacturing, ensuring precision and adherence to safety standards.
- Assembled electronic components with attention to detail, maintaining high-quality production output.
- Conducted routine inspections of equipment to identify issues and ensure optimal functionality.
- Collaborated with team members to streamline production processes, enhancing overall workflow efficiency.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Customer Service Representative
Teletech (EBAY)
03.2020 - 08.2022
- Staying aware and active from different contacts that may cause a problem for the account holder.
- Carefully investigating the account to apply the correct actions, that can help the account holder to use the platform easily and avoid any problem that may encounter.
- Aiming to receive positive feedback to maintain a good score and to help my team.
- Documented daily production data accurately, allowing for better tracking and analysis of operational performance metrics.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Monitored production metrics and reported discrepancies to management for timely resolution of issues.
Customer Service Representative
Teletech (PRICELINE)
07.2019 - 03.2020
- Providing accurate information about the passenger’s flight, educating them about the changes on their itinerary, and assisting them regarding their requests.
- Contacting all the airlines who are involved in the passenger’s flight, to further help me and the passenger’s itinerary.
- Handling critical situations from both parties, to provide customer satisfaction.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction levels.
- Coordinated with cross-functional teams to address escalated issues promptly, maintaining operational integrity and client trust.
Customer Service Representative
The Results Companies
06.2019 - 06.2019
- Handling customer concerns by answering inbound calls.
- Selling bundles like phones, plans, internet, and other services that the platform is offering.
- Giving a customer outbound calls if a callback is needed to solve their concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Tourism Management
STI College Ortigas Cainta
Ortigas-Cainta Rizal Philippines 04.2001 -
Secondary Education -
Angono National High School
Angono, Province Of Rizal, Philippines03-2010
Primary Education -
Muzon Elementary School
Taytay, Province Of Rizal, Philippines03-2006
Skills
Customer service
Communication
Attention to detail
Problem solving
Teamwork
Airline reservation support
Flight itinerary assistance
Inbound call handling
Escalation resolution
Customer retention
Sabre
GDS systems
Complaint resolution
Service level agreements
Call quality monitoring
Travel documentation
Fare rules interpretation
Airport operations
Interests
Pickleball
Timeline
Factory Worker
Orient Semiconductor Electronics
04.2025 - 06.2026
Customer Service Representative
Teletech (EBAY)
03.2020 - 08.2022
Customer Service Representative
Teletech (PRICELINE)
07.2019 - 03.2020
Customer Service Representative
The Results Companies
06.2019 - 06.2019
Bachelor of Science - Tourism Management
STI College Ortigas Cainta
04.2001 -
Secondary Education -
Angono National High School
Primary Education -
Muzon Elementary School
Travel & cooking
I love to see and explore different places, and love to cook new dishes for my loved ones.