Ma. Jessica Arevalo
Floridablanca
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative IV
Teleperformance/Majorel
Clark, Pampanga
05.2021 - 04.2026
- May 21, 2021 – December 2024 (43 Months)
- Resolved customer inquiries through multiple channels, ensuring satisfaction and timely support.
- Implemented quality assurance measures to uphold high standards in customer interactions.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
TaskUs
Clark, Pampanga
04.2018 - 06.2020
- April 5, 2018 - June 17, 2020 (26 Months)
- Paid attention to detail while completing assignments.
Customer Service Representative
iQor Philippines Inc.
Clark, Pampanga
08.2017 - 03.2018
- August 10, 2017 - March 1, 2018 (7 Months)
- Resolved customer inquiries through multiple channels, ensuring high satisfaction and timely support.
- Maintained up-to-date knowledge of product and service changes.
Education
Information Communication Technology
International School of Technology and Skills Development
Floridablanca, Pampanga01.2017
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Paguiruan High School
Paguiruan, Floridablanca, Pampanga01.2015
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San Isidro Elementary School
San Isidro, Floridablanca, Pampanga01.2011
Skills
- Microsoft Office
- Customer service
- Computer proficiency
- Live chat support
Timeline
Customer Service Representative IV
Teleperformance/Majorel
05.2021 - 04.2026
Technical Support Representative
TaskUs
04.2018 - 06.2020
Customer Service Representative
iQor Philippines Inc.
08.2017 - 03.2018
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Paguiruan High School
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San Isidro Elementary School
Information Communication Technology
International School of Technology and Skills Development
Seminars Attended:
- Current Trends in Computer Technology Mr. Albert M. Urbano August 15, 2015
- Database Management System Mr. Jodel A. Hipolito September 3, 2016
Disclaimer
I hereby certified that the informations above are true beyond my knowledge and experience.
Personal Background:
- Birthday: November 28, 1998
- Birthplace: Sta. Rita, Guagua, Pampanga
- Age: 27 years old
- Sex: Female
- Height: 5 ’1’’
- Weight: 56 kgs.
- Citizenship: Filipino
- Nationality: Filipino
- Civil Status: Single
- Mother: Zenaida C. Arevalo
- Occupation: Housewife
- Father: Jessie B. Arevalo
- Occupation: Driver