MA. JESSA TABANAO
ACCOUNT SPECIALIST
Cebu City
Summary
Driven and compassionate Psychology graduate with a proven track record of 6 years in the customer service within a BPO company offering excellent organizational skills, in-depth knowledge of business practices and strategies, and remarkable communication skills to provide correct administrative support and customer service to clients.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Account Specialist
JPMorgan Chase & Co.
11.2021 - Current
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Streamlined account management processes for increased efficiency and accuracy in financial reporting.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
English Teacher
51 Talk
07.2020
- Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans.
- Developed strong rapport with parents by maintaining open lines of communication regarding their child''s academic progress, challenges, and successes.
- Strengthened overall class performance by regularly assessing student progress using both formative and summative assessments to adjust instructional strategies accordingly.
Chat Support
Concentrix
09.2018 - 10.2021
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Offered reference and technology support in person and via chat, phone and online to support academics.
- Provided expert support and troubleshooting via telephone and web chat services.
- Engaged in user support interactions via telephone, chat and email platforms.
Customer Service Representative- BEST BUY ACCOUNT
Wipro
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
HR INTERN
Rockwell Land Corporation
01.2017 - 03.2017
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Processed payroll accurately and timely, ensuring all employees were compensated fairly for their work contributions.
- Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.
Education
Bachelor of Science in Psychology - Psychology
UNIVERSITY OF SAN CARLOS
Talamban, Cebu City 10.2013 - 04.2018
Skills
Call Management
Data Collection
Account updating
Appointment Scheduling
Interactive Learning
Teaching strategies
Writing instruction
Certification
Writing Skills, Harvard ManageMentor, 12/08/22
On The Job Experience
Rockwell Land Corporation, 32 Sanson by Rockwell, Sanson Rd., Lahug Cebu City, 6000, 200 hours, 01/09/17 - 03/07/17, HR INTERN
Trainings And Seminars
- The Road less Traveled: A Counselor's Journey, USC Retreat House, Talamban, Cebu City, 01/20/17 - 01/21/17
- Psychological Association of the Philippines- Junior Affiliates, SMX Convention Center, Mall of Asia, Pasay City, 01/20/17 - 01/21/17
- SELF AWARENESS AND PSYCHOLOGICAL DYNAMICS FOR AZPIRED LEADERS, Nevada Training room Park Centrale Building, IT Park Lahug, Cebu City, 03/09/17
Personal Information
- Age: 27
- Date of Birth: 12/08/96
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
References
- Ms. Lunica Bardilas, Supervisor, 09952956887
- Ms. Antonette Sajulan, Colleague, 09393154081
- Zurich Daniel Zerrudo, Colleague, 09983914984
Timeline
Account Specialist
JPMorgan Chase & Co.
11.2021 - Current
English Teacher
51 Talk
07.2020
Chat Support
Concentrix
09.2018 - 10.2021
HR INTERN
Rockwell Land Corporation
01.2017 - 03.2017
Bachelor of Science in Psychology - Psychology
UNIVERSITY OF SAN CARLOS
10.2013 - 04.2018
Customer Service Representative- BEST BUY ACCOUNT
Wipro