Summary
Overview
Work History
Education
Skills
Certification
On The Job Experience
Trainings And Seminars
Personal Information
References
Timeline
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MA. JESSA TABANAO

MA. JESSA TABANAO

ACCOUNT SPECIALIST
Cebu City

Summary

Driven and compassionate Psychology graduate with a proven track record of 6 years in the customer service within a BPO company offering excellent organizational skills, in-depth knowledge of business practices and strategies, and remarkable communication skills to provide correct administrative support and customer service to clients.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Account Specialist

JPMorgan Chase & Co.
11.2021 - Current
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Streamlined account management processes for increased efficiency and accuracy in financial reporting.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.

English Teacher

51 Talk
07.2020
  • Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans.
  • Developed strong rapport with parents by maintaining open lines of communication regarding their child''s academic progress, challenges, and successes.
  • Strengthened overall class performance by regularly assessing student progress using both formative and summative assessments to adjust instructional strategies accordingly.

Chat Support

Concentrix
09.2018 - 10.2021
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Offered reference and technology support in person and via chat, phone and online to support academics.
  • Provided expert support and troubleshooting via telephone and web chat services.
  • Engaged in user support interactions via telephone, chat and email platforms.

Customer Service Representative- BEST BUY ACCOUNT

Wipro
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

HR INTERN

Rockwell Land Corporation
01.2017 - 03.2017
  • Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
  • Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
  • Processed payroll accurately and timely, ensuring all employees were compensated fairly for their work contributions.
  • Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.

Education

Bachelor of Science in Psychology - Psychology

UNIVERSITY OF SAN CARLOS
Talamban, Cebu City
10.2013 - 04.2018

Skills

Call Management

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Certification

Writing Skills, Harvard ManageMentor, 12/08/22

On The Job Experience

Rockwell Land Corporation, 32 Sanson by Rockwell, Sanson Rd., Lahug Cebu City, 6000, 200 hours, 01/09/17 - 03/07/17, HR INTERN

Trainings And Seminars

  • The Road less Traveled: A Counselor's Journey, USC Retreat House, Talamban, Cebu City, 01/20/17 - 01/21/17
  • Psychological Association of the Philippines- Junior Affiliates, SMX Convention Center, Mall of Asia, Pasay City, 01/20/17 - 01/21/17
  • SELF AWARENESS AND PSYCHOLOGICAL DYNAMICS FOR AZPIRED LEADERS, Nevada Training room Park Centrale Building, IT Park Lahug, Cebu City, 03/09/17

Personal Information

  • Age: 27
  • Date of Birth: 12/08/96
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Roman Catholic

References

  • Ms. Lunica Bardilas, Supervisor, 09952956887
  • Ms. Antonette Sajulan, Colleague, 09393154081
  • Zurich Daniel Zerrudo, Colleague, 09983914984

Timeline

Account Specialist

JPMorgan Chase & Co.
11.2021 - Current

English Teacher

51 Talk
07.2020

Chat Support

Concentrix
09.2018 - 10.2021

HR INTERN

Rockwell Land Corporation
01.2017 - 03.2017

Bachelor of Science in Psychology - Psychology

UNIVERSITY OF SAN CARLOS
10.2013 - 04.2018

Customer Service Representative- BEST BUY ACCOUNT

Wipro

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MA. JESSA TABANAOACCOUNT SPECIALIST