Ma. Jessa J. Lagoting

• Answer queries about the current status, location of the package. If the package is late and lost, I offer other resolution like refund, reshipment or by escalating to the internal team for updates
• I am also responsible for providing refund and compensation to the customer.
• Providing information like return and refund guidelines, shipping information and other vital information regarding placing orders and other after sales issues
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries through chat support.
• Managed live chat support during peak hours, providing real-time assistance to customers and resolving issues quickly.

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• Documenting interactions and updating customer records .
• Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
• Upselling products to the customer
• Maintaining a positive and professional attitude to enhance customer experience
• Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.

Job description :

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Answered multi-line phone system and enthusiastically greeted callers.

• Scheduled appointments and conducted follow-up calls to clients.
• Maintained electronic filing systems and categorized documents.
• Assisted coworkers and staff members with special tasks on daily basis.

• Collaborated with clergy to prepare for liturgical celebrations, including organizing schedules, creating worship aids, and coordinating necessary resources.
• Strengthened relationships with local community organizations by serving as a liaison between the parish and external partners on shared initiatives or events.
• Contributed to an inclusive atmosphere within the church through language translation assistance for non-English speaking parishioners during Masses and other important communications.

• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
• Introduced new resources such as software applications or online platforms that enhanced the classroom experience for both students and faculty members alike.
• Enhanced student comprehension by incorporating real-world examples and case studies in lectures.

• Documented support interactions for future reference.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
• Contributed to increased sales revenue by offering expert recommendations on suitable products and services for customers.
• Decreased call wait times through efficient problem-solving techniques, resulting in higher customer satisfaction levels.