Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
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Ma. Jesieca U. Francisco

Taguig City

Summary

Detail-oriented professional with combined experience in SAP L1.5 support and administrative operations. Served as the first level of defense in SAP ticket management, analyzing issues within SLA and escalating only configuration-related cases to L2 consultants. Skilled in ticket dispatching, reporting, and functional support across MM, FICO, and SD modules.


Brings over 5 years of administrative expertise in payroll processing, procurement, supplier coordination, staff scheduling, office management, and travel arrangements including flight bookings. Adept at handling both technical and administrative responsibilities, with proven ability to streamline processes, maintain accurate records, and support cross-functional teams. Known for strong problem-solving, organizational, and communication skills, with a commitment to continuous learning through SAP training and certification.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SAP Service Improvement Analyst / L1.5 Support Analyst

Inchcape Digital Delivery Center
10.2023 - 06.2025
  • First level of support for SAP tickets, analyzing issues within SLA and escalating only configuration-related cases to L2 consultants.
  • Monitored, categorized, and dispatched escalated tickets, reducing backlog.
  • Resolved functional SAP issues across MM, FICO, and SD modules.
  • Prepared and dispatched daily, weekly, and monthly ticket updates.
  • Assigned tickets to appropriate teams and maintained accurate categorization.
  • Collaborated with consultants, leaders, and cross-functional teams.

Administrative Assistant V

Department of Human Settlements and Urban Development
01.2023 - 06.2023
  • Managed correspondence, staff calendars, and office supplies.
  • Maintained accurate departmental and customer records.
  • Supported accounts receivable/payable and coordinated travel/expense reports.
  • Handled inquiries, complaints, and business communications professionally.

Administrative Officer I

Task Force Bangon Marawi – DHSUD
06.2018 - 12.2022
  • Handled receipt and delivery of supplies, ensuring compliance with requirements.
  • Arranged flight bookings and managed travel itineraries for staff and management.
  • Prepared procurement documents (APP, PPMP, BAC Resolutions, PPE reports).
  • Prepared payroll, deposited checks, and processed reimbursements.
  • Requested quotations and procured necessary office supplies and equipment.
  • Maintained inventory records and automated office operations.
  • Supported Marawi rehabilitation projects with procurement and admin tasks.

Education

Bachelor of Science in Business Administration - Financial Management

National College of Business and Arts
01.2018

Skills

  • SAP & Technical Skills: SAP MM, FICO, SD (L15 Support) Ticket Dispatching & Resolution SLA Management Power BI Microsoft Excel Reporting & Data Analysis
  • Administrative Skills: Payroll Oversight Staff Scheduling Travel & Flight Bookings Procurement & Supplier Management Records & Calendar Management Budget Planning File & Data Systems
  • Professional Skills: Communication (English & Filipino) Leadership Multitasking Problem-Solving Team Collaboration

Certification

  • SAP Modules (Udemy – MM, SD, FICO, Workflow)
  • PhilGEPS Training for Buyers – eBLSI Training Center (2019)
  • Webinar on RA 9184 & Revised IRR – DHSUD (2022)
  • International Conference on Business Communication – Miriam College (2015)
  • Pre-Employment Preparation – NCBA (2018)

Timeline

SAP Service Improvement Analyst / L1.5 Support Analyst

Inchcape Digital Delivery Center
10.2023 - 06.2025

Administrative Assistant V

Department of Human Settlements and Urban Development
01.2023 - 06.2023

Administrative Officer I

Task Force Bangon Marawi – DHSUD
06.2018 - 12.2022

Bachelor of Science in Business Administration - Financial Management

National College of Business and Arts

References

Ivan Jay, Concepcion, SAP L1.5 Support Analyst, Logistics, +63 916 248 0942

Daisylin Mejia | SAP L1.5 Support Analyst, Finance,  +63 917 588 0269
Joanna Marion Flores | SAP Support Lead, +63 915 612 0185

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Ma. Jesieca U. Francisco