MA. JAN MARIE T. SA-AN
Summary
Results-driven with a proven track record in government compliance, records management, and operational efficiency. Highly skilled in process optimization, team leadership, and service management, with expertise in SAP, Salesforce, Smartsheet, and MS Office applications. Adept at handling end-to-end documentation, coordinating with government agencies, and ensuring accuracy in high-volume records processing. Known for strategic problem-solving, critical thinking, and a detail-oriented approach in fast-paced environments. A proactive leader who thrives on improving workflows, enhancing customer service, and driving operational excellence.
Overview
7
7
years of professional experience
Work History
Site Support Specialist
Amicassa Process Solutions, Inc.
04.2021 - Current
- Served as the primary liaison with government agencies, including the Bureau of Internal Revenue (BIR), Register of Deeds (RD), and Assessor's Office (AO), ensuring timely processing of CAR, Title, and Tax Declaration (TD).
• Managed end-to-end processing of property documents, including receiving, endorsing, and monitoring the release of CAR, Title, TD, and Certified True Copy (CTC) documents.
• Established and maintained strong working relationships with contractors and government agencies to facilitate smooth transactions.
• Ensured accuracy and compliance of property documents, preparing Affidavits of Correction and Incident Reports as needed.
• Oversaw records management, including the safekeeping of original Titles (Developer's and Buyer's), TDs, and other endorsed documents.
• Coordinated with internal units to ensure the timely delivery and quality control of property-related documents.
• Processed Requests for Payment (RFP) for contractors, couriers, and other operational expenses.
• Managed financial transactions, including liquidation and reimbursement of transportation, representation, and miscellaneous expenses.
• Prepared and analyzed reports for management, ensuring transparency and efficiency in document processing.
Customer Service Desk Assistant
Amicassa Process Solutions, Inc.
07.2018 - 03.2021
- Reservation & Booking – Review and process reservation and booking documents in SAP.
- Docket creation – Filing of buyer's documents.
- Received Title appointment and Releasing of Title to Buyer.
- Handles inquiries, request and complaints (Emails, Phone calls & walk in).
- Assist in paying of transfer related taxes to the banks (CWT & DST).
- Provides assistance in documents request.
- Collating of documents for CAR, Title and TD application.
Education
Bachelor of Science - Agriculture Major in Animal Science
West Visayas State University
Iloilo City03-2018
Victorias National High School
04-2012
La Consolacion Elementary School
03-2008
Skills
- Application Software - MS Office (Excel, PowerPoint, Word, Outlook,) , SAP, Salesforce and Smartsheet
- Negotiation
- Conflict Resolution & Problem Solving
- Adaptability and Resilience
- Time management & Prioritization
- Good communication skills
Personal Information
- Age: 29
- Place of Birth: Victorias City
- Date of Birth: 01/18/96
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Site Support Specialist
Amicassa Process Solutions, Inc.
04.2021 - Current
Customer Service Desk Assistant
Amicassa Process Solutions, Inc.
07.2018 - 03.2021
Bachelor of Science - Agriculture Major in Animal Science
West Visayas State University
Victorias National High School
La Consolacion Elementary School
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