Summary
Overview
Work History
Education
Skills
Timeline
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Ma. Janeth Cabalida

Ma. Janeth Cabalida

Business Analyst
Mandaue City, Province Of Cebu

Summary

Secure a responsible career opportunity to fully apply my training skills, while making a substantial input to the success of the Line of Business and the company.

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet set goals.

Overview

11
11
years of professional experience

Work History

Business Analyst

JP Morgan Chase & Company
08.2021 - Current
  • Submitted ad-hoc requests in order for the employees to function properly with their tasks.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Delivered services to customer locations within specific timeframes.
  • Applied effective time management techniques to meet tight deadlines.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Performed gap analysis to identify areas of improvement.
  • Interacted with internal customers to understand business needs in order to make sure they get the access they need at the soonest possible time, without ay back and forth.

Fraud Specialist III

JP Morgan Chase & Company
10.2017 - 08.2021
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Provided exceptional support to customers during fraud activity report, ensuring all relevant information was readily available for swift and accurate decision making.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.

Fraud Specialist I

JP Morgan Chase & Company
02.2016 - 10.2017
  • Took inbound calls from customers calling about unknown or fraudulent transactions on their checking account.
  • Filed the necessary dispute or claim requested by customers and gathered all pertinent details from them about the transaction.

Customer Service Specialist

Sykes Asia Cebu | Ally Auto Financial Account
05.2014 - 02.2016
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

English Language Tutor

Bottom-Up Company
02.2014 - 05.2014
  • Tutored Japanese students, kids and adults, the English Langugage

Production Crew Member

Jollibee Foods Corp.
07.2013 - 02.2014
  • Prepared foods that are ordered by customers and have them ready for the service crew to serve them.
  • Managed all other production crews in the kitchen.
  • Took care of any station with an absent crew.
  • Took care of cleaning the kitchen before the day ends.

Education

Bachelor of Science - Business Administration in Marketing Management

University of San-Jose Recoletos
Cebu City
04.2001 -

Skills

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Timeline

Business Analyst

JP Morgan Chase & Company
08.2021 - Current

Fraud Specialist III

JP Morgan Chase & Company
10.2017 - 08.2021

Fraud Specialist I

JP Morgan Chase & Company
02.2016 - 10.2017

Customer Service Specialist

Sykes Asia Cebu | Ally Auto Financial Account
05.2014 - 02.2016

English Language Tutor

Bottom-Up Company
02.2014 - 05.2014

Production Crew Member

Jollibee Foods Corp.
07.2013 - 02.2014

Bachelor of Science - Business Administration in Marketing Management

University of San-Jose Recoletos
04.2001 -

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Ma. Janeth CabalidaBusiness Analyst