mildread martir
Bato Leyte,Philippines
Summary
Customer Service Representative delivering exceptional support to clients. Resolves queries and complaints efficiently, enhancing customer satisfaction. Manages account inquiries, ensuring accurate information and effective service resolutions.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
teleperformace
, phillippines
06.2023 - 09.2023
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
Assistant Debt Collector
loyola law office
makati city, phillippines
10.2010 - 03.2011
- Managed collection calls and negotiated payment arrangements with debtors to minimise outstanding balances.
- Implemented payment reminders via email, SMS, and phone calls, increasing successful repayment rates.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
Education
Diploma of Higher Education - nursing
St. Augustine School of Nursing
Lagro ,Quezon City01-2018
Skills
- Computer literacy
- Data entry
- Customer service
- Active listening
- Positive attitude
love to read novels and watching movies
- reading novels is one of my stress reliever
- Watching movies is not just entertainment but you'll learn some basic knowledge of everyday's life
Timeline
Customer Service Representative
teleperformace
06.2023 - 09.2023
Assistant Debt Collector
loyola law office
10.2010 - 03.2011
Diploma of Higher Education - nursing
St. Augustine School of Nursing