Summary
Overview
Work History
Education
Skills
Timeline
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Ma Jadel Acol

Quezon City, Metro Manila

Summary

Experienced Customer Service Representative with leveraged expertise in account management, customer relations, and client education. As a Team Leader at Smart Communications - Curo Teknika, drove process improvements and fostered a culture of teamwork and continuous learning, demonstrating exceptional communication and analytical skills, effectively addressing client needs and resolving issues to enhance client satisfaction and account retention.

Overview

8
8
years of professional experience

Work History

Health Benefits Advisor

Maxicare Inc.
01.2017 - 04.2023
  • Provided ongoing support to clients throughout the life of their policies, addressing concerns and answering questions as needed to ensure continued satisfaction with coverage choices.
  • Educated clients on products over phone or face-to-face presentations, highlighting changes in policies offered or advantages over competitor services.
  • Maintained up-to-date knowledge of industry trends and changes in legislation affecting health benefits, ensuring accurate guidance for clients.

Team Leader - Service Delivery

Smart Communications - Curo Teknika
01.2016 - 06.2016
  • Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
  • Collaborated with stakeholders to identify opportunities for process improvements, leading to increased efficiency in operations.
  • Coordinated cross-functional teams to ensure seamless integration of services and optimal customer satisfaction.
  • Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.

Account Specialist - Sales

Vanguard Distribution and Logistics, Inc.
11.2014 - 05.2015
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
  • Completed routine and complex account updates to resolve problems.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.

Education

Bachelor of Science - BSBA - MARKETING

EARIST - Eulogio Amang Rodriguez Institute of S&T
Manila, Metro Manila, Philippines

Skills

  • Customer Service
  • Sales experience
  • Coaching

Timeline

Health Benefits Advisor

Maxicare Inc.
01.2017 - 04.2023

Team Leader - Service Delivery

Smart Communications - Curo Teknika
01.2016 - 06.2016

Account Specialist - Sales

Vanguard Distribution and Logistics, Inc.
11.2014 - 05.2015

Bachelor of Science - BSBA - MARKETING

EARIST - Eulogio Amang Rodriguez Institute of S&T

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Ma Jadel Acol