Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
MA. IRENE VICTORIA G. JAVIER

MA. IRENE VICTORIA G. JAVIER

Quezon City,00

Summary

Results-oriented Collection Specialist with 2 and a half years of managing overdue accounts. Proven ability to exceed targets and implement effective collection strategies. Combines detail-oriented Account Master Data Analyst with experience in data governance, quality assurance and analytics.

Overview

3
3
years of professional experience

Work History

Customer Account Master Data Analyst

Accenture Inc.
01.2025 - Current
  • Conducted comprehensive data analysis to identify and rectify discrepancies in mastering data
  • Utilized advanced excel functions for monitoring data reporting accuracy and data integrity including creation, updates/changes, upgrades, deletion.
  • Executed data validation processes with MDM tool and official website of customers; and implemented new data entry protocols in SAP to ensure compliance with data standards.
  • Resolved data discrepancies by collaborating with deal & contracting department and implementing corrective actions
  • Eliminated data entry duplicates and errors in SAP

Accounts Receivable Analyst

Accenture Inc.
04.2022 - 01.2025
  • Utilized AR collector aging portfolio to manage over 100 accounts, performing regular follow-up outbound calls and emails for overdue payments, updating client information, effectively negotiating payment terms and resolving discrepancies to facilitate timely collections
  • Performed call report adhocs on monitoring call records of team members
  • Communicated with internal cash applications department for write off bad debts, application of cash receivables to appropriate G/L, submitted tailored payment plan of unique customers for payment reconciliation
  • Documented comprehensive records of customer transactions, complaints, inquiries for future reference on company’s own system tool and excel functions, including VLOOKUPs to streamline data analysis and enhance reporting accuracy
  • Collaborated with internal sales team and contracting team to escalate unresponsive customers on overdue invoices
  • Facilitated new team members on collections processes and best practices, fostering collaborative work for reconciling history correspondence and transactions
  • Communicated with internal portal team to insert new-coming and outstanding invoices on Oracle, Ariba, Coupa, and other third-party portal tools.
  • Collaborated with dispute and billing department for billing discrepancies, removal of purchase order and early termination agreement.
  • Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.



Education

Bachelor of Science - Business Administration - Marketing Management

National College of Business And Arts
06-2020

Skills

  • Advanced Excel
  • Data validation
  • Attention to detail
  • Communication Skills
  • Decision-making
  • Debt Negotiation
  • Debt Collection
  • Account Management
  • Customer Service
  • Account Reconciligation

Accomplishments

  • Achieved as Outstanding Metrics Chaser on December 2023 through effectively helping with consistently increased 18%-25% collected payments.
  • Achieved as Top Performer on October 2024 and November 2024 by showing Customer-centric.

Timeline

Customer Account Master Data Analyst

Accenture Inc.
01.2025 - Current

Accounts Receivable Analyst

Accenture Inc.
04.2022 - 01.2025

Bachelor of Science - Business Administration - Marketing Management

National College of Business And Arts

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MA. IRENE VICTORIA G. JAVIER