MA. IRENE VICTORIA G. JAVIER
Quezon City,00
Summary
Results-oriented Collection Specialist with 2 and a half years of managing overdue accounts. Proven ability to exceed targets and implement effective collection strategies. Combines detail-oriented Account Master Data Analyst with experience in data governance, quality assurance and analytics.
Overview
3
3
years of professional experience
Work History
Customer Account Master Data Analyst
Accenture Inc.
Cubao, Metro Manila, Philippines
01.2025 - Current
- Conducted comprehensive data analysis to identify and rectify discrepancies in mastering data
- Utilized advanced excel functions for monitoring data reporting accuracy and data integrity including creation, updates/changes, upgrades, deletion.
- Executed data validation processes with MDM tool and official website of customers; and implemented new data entry protocols in SAP to ensure compliance with data standards.
- Resolved data discrepancies by collaborating with deal & contracting department and implementing corrective actions
- Eliminated data entry duplicates and errors in SAP
Accounts Receivable Analyst
Accenture Inc.
Cubao, Metro Manila, Philippines
04.2022 - 01.2025
- Utilized AR collector aging portfolio to manage over 100 accounts, performing regular follow-up outbound calls and emails for overdue payments, updating client information, effectively negotiating payment terms and resolving discrepancies to facilitate timely collections
- Performed call report adhocs on monitoring call records of team members
- Communicated with internal cash applications department for write off bad debts, application of cash receivables to appropriate G/L, submitted tailored payment plan of unique customers for payment reconciliation
- Documented comprehensive records of customer transactions, complaints, inquiries for future reference on company’s own system tool and excel functions, including VLOOKUPs to streamline data analysis and enhance reporting accuracy
- Collaborated with internal sales team and contracting team to escalate unresponsive customers on overdue invoices
- Facilitated new team members on collections processes and best practices, fostering collaborative work for reconciling history correspondence and transactions
- Communicated with internal portal team to insert new-coming and outstanding invoices on Oracle, Ariba, Coupa, and other third-party portal tools.
- Collaborated with dispute and billing department for billing discrepancies, removal of purchase order and early termination agreement.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
Education
Bachelor of Science - Business Administration - Marketing Management
National College of Business And Arts
06-2020
Skills
- Advanced Excel
- Data validation
- Attention to detail
- Communication Skills
- Decision-making
- Debt Negotiation
- Debt Collection
- Account Management
- Customer Service
- Account Reconciligation
Accomplishments
- Achieved as Outstanding Metrics Chaser on December 2023 through effectively helping with consistently increased 18%-25% collected payments.
- Achieved as Top Performer on October 2024 and November 2024 by showing Customer-centric.
Timeline
Customer Account Master Data Analyst
Accenture Inc.
01.2025 - Current
Accounts Receivable Analyst
Accenture Inc.
04.2022 - 01.2025
Bachelor of Science - Business Administration - Marketing Management
National College of Business And Arts