MAIRENE BAUTISTA
CALL CENTER REPRESENTATIVE
Manila, Metro Manila
Summary
Adept at enhancing provider relations and operational efficiency, my tenure at Optum Global Solutions honed my healthcare industry knowledge and problem-solving skills. Achieved notable member satisfaction improvements by swiftly resolving complex issues. Skilled in Salesforce CRM and known for exceptional communication, I excel in fast-paced environments, driving both provider satisfaction and organizational success.
Overview
5
5
years of professional experience
Work History
Provider Relations Advocate
Optum Global Solutions
10.2022 - Current
- Streamlined communication channels through the implementation of a centralized contact system for providers and internal teams.
- Maintained up-to-date information about industry trends in order to better inform decision-making processes within the organization.
- Improved operational efficiency with thorough analysis, identifying areas of improvement in provider performance metrics.
- Increased member satisfaction rates by addressing provider inquiries promptly and effectively resolving issues.
- Achieved high levels of member satisfaction due to prompt resolutions of escalated grievances involving out-of-network services or billing disputes.
- Facilitated resolution of complex claims disputes between providers, members, and insurance carriers in a timely manner.
- For employee verification, kindly send an email to apachrd_phl@uhg.com You may also call (02) 8588-5300 from Monday to Friday 2PM – 5PM if phone verification is mandatory
Inbound Call Center Representative
Teleperformance
09.2019 - 10.2022
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Facilitated communication between customers and other departments to facilitate resolution.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- For employee verification , kindly send an email to o philippines@teleperformance.com
Education
No Degree - Bachelor of Secondary Education
Far Easter University
Morayta, Manila 04.2001 -
Skills
Healthcare Industry Knowledge
Call center experience
HIPAA Compliance
Salesforce CRM
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Operational Efficiency
Excellent Communication
Decision-Making
Active Listening
Problem-solving aptitude
Customer Relationship Management
Timeline
Provider Relations Advocate
Optum Global Solutions
10.2022 - Current
Inbound Call Center Representative
Teleperformance
09.2019 - 10.2022
No Degree - Bachelor of Secondary Education
Far Easter University
04.2001 -
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