Modelling, visiting old museum, hiking, reading motivational books and watching tedtalks
MAIRA ANGIE SARUDIN
Bachelor Of Science In Tourism Management
COTABATO CITY, ROSARY HEIGHTS V
Summary
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance.
- Proactive and hardworking individual focused on continuous operational improvement.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of Travel Consultant position. Ready to help team achieve company goals.
- Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations.
- Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
- Clear communicator possessing outstanding customer service skills.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Supervisor of Operations
Travelers Cafe - Hamsuri Lao Tiboron
Cotabato City
02.2022 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
Travel Consultant, Supervisor
TravelStore Exclusive Tour Agency - Hamsuri Lao Tiboron
Cotabato City - Maguindanao
01.2022 - Current
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Restaurant Team Member
KFC - TOPSPOT
Cotabato City - Maguindanao
08.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Greeted guests pleasantly and answered menu questions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Local Store Marketer
Tan Abing Enterprise
Cotabato City - Mcdonalds
03.2018 - 07.2021
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Identified appropriate marketing channels and target customers for campaigns.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Tracked trade show expenses to maintain budget.
- Monitored social media questions and comments and appropriately responded.
Education
Bachelor of Science - Tourism Management
06.2020 - Current
- Continuing education in [Subject]
High School Diploma -
06.2016 - 05.2018
Bachelor of Science - Science Teacher Education
06.2019 - 09.2021
High School Diploma -
06.2012 - 05.2016
GED -
06.2006 - 05.2012
Skills
Natural leader
Certification
[Area of certification] Training - [Timeframe]
Interests
Travelling, Vlogs, Modelling
Life is all about experiences. And unlike material things, experiences stay with us no matter where we go. Finding ways to make the most of our life experiences is a challenge that we face every day. As human beings, we like to put a value on the things we pursue. We like to feel that what we are doing has a meaning. This purpose is important to our well-being, as it’s from those experiences in life that we learn and grow. Pursuing what we love brings us invaluable life lessons about ourselves and the world around. Traveling is a unique experience as it's the best way to unplug from the pushes and pulls of daily life. It helps us to forget about our problems, frustrations, and fears at home. During our journey, we experience life in different ways. We explore new places, cultures, cuisines, traditions, and ways of living. We could never experience these things at home. This is why travel is such a unique and invaluable life experience. Besides, there are many benefits of traveling, such as improved health and learning new skills. And as we learn and benefit from traveling, we feel more purpose in our lives.
Timeline
[Area of certification] Training - [Timeframe]
05-2022
Supervisor of Operations - Travelers Cafe - Hamsuri Lao Tiboron
02.2022 - Current
Travel Consultant, Supervisor - TravelStore Exclusive Tour Agency - Hamsuri Lao Tiboron
01.2022 - Current
Restaurant Team Member - KFC - TOPSPOT
08.2021 - 05.2022
STI COLLEGE COTABATO - Bachelor of Science, Tourism Management
06.2020 - Current
MSU MAGUINDANAO - Bachelor of Science, Science Teacher Education
06.2019 - 09.2021
Local Store Marketer - Tan Abing Enterprise
03.2018 - 07.2021
STI COLLEGE COTABATO - High School Diploma,
06.2016 - 05.2018
South Upi National High School - High School Diploma,
06.2012 - 05.2016
Timanan Central Elementary School - GED,
06.2006 - 05.2012
Similar Profiles
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -