Asana
Ma. Ingrid Teves
Workflow Management Team Lead
Pasig, Metro Manila
Summary
Adept at operations management and project leadership, significantly enhanced team performance and project success rates at Google Operations Center. Leveraging skills in coaching and quality control, fostering a culture of excellence and collaboration. Expertise includes certified project management and a proven track record in performance monitoring, with a focus on strategic improvements and employee development.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Workflow Mngt Team Lead - Analytics and Insights
Google Operations Center
12.2019 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached 10-15 team members in techniques necessary to complete job tasks.
- Successfully managed multiple projects (3) simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
Senior Process Executive
Cognizant Technologies
05.2018 - 11.2019
- Identified plans and resources required to meet project goals and objectives.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Fraud Specialist, Team Lead, Program Ready Trainer
Convergys
11.2012 - 12.2017
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Led training sessions for new hires on fraud detection techniques, bolstering team effectiveness.
Education
Bachelor of Science - Tourism Management
Polytechnic University of The Philippines
Manila, Metro Manila, Philippines 06.2009 - 05.2013
Skills
Certified in Project Management
Operations Management
Performance monitoring
Coaching and Mentoring
Quality Control
Software
Workfront
Data Studio
Google Sheets/Excel
Timeline
Workflow Mngt Team Lead - Analytics and Insights
Google Operations Center
12.2019 - Current
Senior Process Executive
Cognizant Technologies
05.2018 - 11.2019
Fraud Specialist, Team Lead, Program Ready Trainer
Convergys
11.2012 - 12.2017
Bachelor of Science - Tourism Management
Polytechnic University of The Philippines
06.2009 - 05.2013
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