Mailyn Arellano
Customer Care Associate/ Housekeeping Associate
Quezon City, Metro Manila
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Financial Analyst
Concentrix
04.2024 - Current
- Assisting customers with the information they need to provide to get approval for a credit card ( American Express ).
- Checking and monitoring the correct spelling of their personal information, like name, social security number, and addresses.
- Checking supporting documents as proof of residency.
- Played a key role in auditing the application process of a credit card.
Customer Service Executive
SSG (Support Services Group)
08.2018 - 03.2024
- Assisting customers on how to subscribe to Disney+ and Hulu.
- Giving information to customers on incoming movies and series.
- Doing basic troubleshooting steps for technical issues.
- Online Proctor: Proctoring an online exam for college students and exams for professionals that is getting an upgrade license.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Data Entry Analyst
Conduent Payment Integrity Solutions
05.2017 - 07.2018
- Completed data entry tasks with accuracy and efficiency.
- Ensured data integrity by consistently cross-referencing sources and double-checking entered information.
- Delivered consistent quality results under tight deadlines, ensuring timely completion of essential tasks and assignments.
Booking and Reservation Analyst
Microsourcing
08.2016 - 01.2017
- In charge of booking and reservations for before- and after-school childcare (Camp Australia).
- Assisting parents on how to establish payment terms for the childcare we provide.
- Checking available slots and places for childcare near the school of their child.
- Doing inbound and outbound calls for all inquiries for the childcare they need to book.
- Managing email inquiries for childcare bookings and reservations.
Billing Analyst, Customer Financial Services
FIS Global
02.2014 - 02.2016
- In charge of card activation for newly approved bank card (American Express).
- Providing transaction history and statements of accounts.
- Researched and resolved billing discrepancies to enable accurate billing.
- Doing inbound and outbound calls for any financial inquiries.
- Email and chat support.
Sr. Linen Attendant/Housekeeping Room Attendant
Thunderbird Resort & Casino
08.2006 - 08.2013
- Kept laundry machines operational by performing routine maintenance tasks, reducing downtime due to mechanical failures.
- Supported smooth departmental operations through effective communication with supervisors regarding supply levels or equipment concerns.
- Maintained a safe working environment by adhering to OSHA regulations and following proper lifting techniques.
- Expedited room turnover times by consistently meeting deadlines for delivering fresh linens to housekeeping staff.
- In charge of replenishing amenities in hotel rooms.
- Doing room service clean-up and making sure of the neatness and sanitation of the rooms in hotels and villas.
Redemption Booth Custodian
World Of Fun
09.2005 - 07.2006
- In charge of ticket counts and checking the corresponding prize for the ticket that the customer earned.
- Checking the inventory of stuffed toys, candies, and other prizes.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
Education
Bachelor of Science - Business Management
DMMMSU
San Fernando, Province Of La Union, Philippines 04.2001 -
Skills
Can speak fluently in English
Computer skills
Data analysis in Excel
Accurate transaction tracking
Technical documentation proficiency
Linen management supervisor
Room and public area maintenance
Additional Information
•Birthday: May 19, 1984
•Gender: Female
•Weight: 143 lbs
•Height: 152 cm
•Status: Legally Separated
•Citizenship: Filipino
Educational Background
• BS In Management (Undergraduate)
Don Mariano Marcos Memorial State University
•Secondary Level
La Union National High School
•Primary Level
Catbangen Central School
Timeline
Financial Analyst
Concentrix
04.2024 - Current
Customer Service Executive
SSG (Support Services Group)
08.2018 - 03.2024
Data Entry Analyst
Conduent Payment Integrity Solutions
05.2017 - 07.2018
Booking and Reservation Analyst
Microsourcing
08.2016 - 01.2017
Billing Analyst, Customer Financial Services
FIS Global
02.2014 - 02.2016
Sr. Linen Attendant/Housekeeping Room Attendant
Thunderbird Resort & Casino
08.2006 - 08.2013
Redemption Booth Custodian
World Of Fun
09.2005 - 07.2006
Bachelor of Science - Business Management
DMMMSU
04.2001 -