Coding Skills
Hi, I’m
Mailene Joy Gorospe
Information Technology
San Juan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
12
years of post-secondary education
Work History
HeqsSmithfield
Listing Manager
07.2021 - Current
Job overview
- Monitored company inventory to keep stock levels and databases updated.
- Worked flexible hours across night, weekend and holiday shifts.
- Collaborated with team members to achieve target results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
HeqsSmithfield
Assistant System Administrator
07.2021 - Current
Job overview
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Supported day-to-day operations, monitoring and resolving new system's issues.
- Contributed to development, administration and testing of disaster recovery plans.
- Mentored employees and offered constructive feedback for performance improvement.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Attended meetings to deliver status reports to key stakeholders.
- Tested software remotely to maintain operational readiness.
HEQSSmithfield
IT Support Specialist
07.2021 - Current
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Managed backup and recovery of data assets to safeguard system availability.
- Answered questions and provided information to customers about new software.
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address customer concerns.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Promoted efficiency among departments with prompt resolution of system issues.
Ace Packwell
Product Assembler
06.2019 - 01.2021
Job overview
- Updated logs and completed production reports.
- Packaged finished products, labeled boxes and stacked for shipment.
- Adhered to safety practices and quality standards at all times.
- Worked efficiently to minimize material and time waste.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Recognized and reported defective material and equipment to shift supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-to-day duties accurately and efficiently.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
UGG
Sales Assistant
04.2021 - 06.2021
Job overview
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Gathered and prepared sales materials in preparation for sales meetings.
- Fielded customer questions to share information about products, availability and pricing.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Referred customers to various services by evaluating needs and providing recommendations.
- Helped customers locate products and checked store system for merchandise at other sites.
China Bank SavingsVigan
Bank Teller
08.2017 - 03.2019
Job overview
- Assisted customers with setting up or closing accounts, completing loan applications
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
MGorospe Sushi SpotVigan
Business Manager
03.2016 - 07.2017
Job overview
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
St. William's InstituteMagsingal
Computer Teacher
06.2015 - 05.2016
Job overview
- Attended professional development technology courses to increase knowledge base and learn new information.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Facilitated computer lab and computer use and designed appropriate and specialized lesson plans.
- Invigilated and graded projects, quizzes and examinations.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Participated in team-building activities to enhance working relationships.
Education
St. Paul College of Ilocos SurBantay, Ilocos Sur, Philippines
Bachelor of Science from Information Technology
06.2011 - 05.2023
Australia Training And QualificationBankstown, NSW, Australia
Diploma from Leadership And Management
04.2001
Skills
Data Entry
Flexible and Adaptable
MS Office
Organization and Time Management
Analytical and Critical Thinking
Google Workspace
Active Listening
Software
Database
Spreadsheet
Presentation
Social Media
Word Processing
Design and Video Skills
MS Office Skills
Interests
Photography and Videography
Hobbies
I enjoy exploring outside by means of capturing nature through camera and turned it into an art.
Timeline
Listing Manager
Heqs
07.2021 - Current
Assistant System Administrator
Heqs
07.2021 - Current
IT Support Specialist
HEQS
07.2021 - Current
Sales Assistant
UGG
04.2021 - 06.2021
Product Assembler
Ace Packwell
06.2019 - 01.2021
Bank Teller
China Bank Savings
08.2017 - 03.2019
Business Manager
MGorospe Sushi Spot
03.2016 - 07.2017
Computer Teacher
St. William's Institute
06.2015 - 05.2016
St. Paul College of Ilocos Sur
Bachelor of Science from Information Technology
06.2011 - 05.2023
Australia Training And Qualification
Diploma from Leadership And Management
04.2001