Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Maila Antonio

Maila Antonio

Human Resources Information System Supervisor

Summary

OBJECTIVES : To be able to work in one of the most reputable industries in the country and to further enhance my skills and capabilities in the field of Human Resources Information Systems. Driven Ambassador/Team Lead with a proven track record of representing established brands. Skilled in upholding company reputation. Trustworthy HRIS Ambassador/Team Lead with 7yrs years of practical experience and a dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Overview

20
20
years of professional experience

Work History

Human Resources Information Systems Supervisor

TaskUs, Inc.
12.2022 - 08.2024
  • Report technical issues and develop data processing guidelines.
  • Participate in all Workday releases and make sure that all objects and data sources in Workday are tested if affected by the release.
  • Create or update existing documentation and training materials related to the master data management process.
  • Identify solutions for reported technical issues.
  • Coordinate with other teams to create streamlined processes.
  • Oversee completion of Workday release testings and coordinate any failed tests.
  • Test new functionalities, configuration changes and periodic Workday releases.
  • Identify the needs of the team for training and upskilling.
  • Review and approve all documentation and training materials created.
  • Act as the point of escalation for concerns to data entries.
  • Review and approve alll records request and ensure all requests are authorized.
  • Review and validate entries made in ADP system.
  • Serve as the main point of contact for recruiters and other stakeholders in responding and addressing Workday-related concerns.
  • Partner with the Recruitment team, IT Corporate Applications team, Volume Recruitment team, and your HRIS teammates to help identify and implement new Workday functionalities.
  • Identify and implement Workday updates to improve efficiency of the Recruitment team.
  • Assist the Recruitment team with reporting and analytics needs.
  • Work with the People (Human Resources) and other teams to ensure that onboarding and pre-hire functionalities in Workday are configured and compliant with requirements.
  • Monitor closely the current and future Workday functionalities and recommend solutions to recruitment problems or inefficiencies.
  • Provide counsel and recommendations to improve and increase the scale and efficiency of our recruiting operations using online channels, with focus on Workday.
  • Identify improvements for existing business processes and create action plans.
  • Ensure accuracy and timeliness of all transactions.
  • Review, approve, and secure all ad hoc reports shared from internal database.
  • Review of internal policies and regular checks to make sure compliance with data protection.
  • Team performance management.
  • Conduct weekly coaching qithin the team.
  • Serve as the first point of escalation for any issue arising from the service delivery of the team.
  • Help develop strategies.
  • Supervise the team in supporting the day-to-day operations, the conduct of corrective actions and implementation of coaching sessions.
  • Managing presentations on team stats and recommendations to help address recurring cases.
  • Improving the customer experience, encouraging organic growth, and creating engaged customers.
  • Complete payroll confirmations and validations.
  • Prepare and process EIB transactions for mass upload.
  • Test EIB loads in Sandbox.
  • Troubleshoot errors encoutered during EIB load.
  • Launch EIB load in Workday.
  • Complete post-load validation.
  • Export regular and ad hoc reports from our internal databases
  • Keeping track of the team's performance.
  • Create or update existing documentation and training materials related to the master data management process.
  • Suggest process improvement initiatives.
  • Participates in identifying process opportunities and participates in creating process improvements.
  • Maintain, create guides and job aids for internal processes.
  • Facilitate training for recruiters.
  • Partnered with the Learning Experience (LX) organization to create, deploy and update learning content to support recruiting activities.

HRIS Shared Services Advocate

Task Us, Inc.
03.2016 - 12.2022
  • Worked diligently and efficiently to meet the needs of numerous service users across wide-reaching geographical areas.
  • Perform various reporting and data processing tasks.
  • Perform testing of the HR system/UAT. (positive & negative inputs).
  • Assist with the design and implementation of HR systems and processes.
  • Collect and analyze critical program data for HR processes and programs, including creating reports and PeopleSoft queries.
  • Support Outside PH Site (submits Weekly and Monthly Master list Report to stakeholders, assist in queries, and other HRIS related concerns).
  • Accommodate/process Glowstick/Salesforce tickets in a timely manner within 24-48 hrs with a satisfying resolution.
  • Collaborate with IT, Finance and other business units/stakeholders.
  • Recommend process/customer service improvements, innovative solutions, policy changes and major variations form established policy that must be approved by appropriate leadership prior to implementation.
  • Process Post-Hiring activity- by checking and validating missing information such as personal information of a hired employee/newbies, compensation details, employee class, holiday schedule, eligibility group, pay group, probation date, time reporter, tax status, cost center, default schedule and email address..
  • Process tagging of Offboarding employees (Permanent and Temporary Deactivation).
  • Keep employee records in digital formats and educate users on how to use our HR systems.
  • Responsible for the proper and effective operation of our HR software.
  • Process employee data like personal information, benefits, movements, and more.
  • Export regular and ad hoc reports from our internal databases (for example, headcount and attrition reports).
  • Gather payroll data like wages for new hires.
  • Update employee records with new hire information.
  • Report technical issues and develop data processing guidelines.
  • Suggest process improvement initiatives.
  • Ensure compliance with National Privacy Commission and other data protection regulations.

Compensation and Benefits Associate

Teleperformance
09.2013 - 03.2016
  • Monitoring and routing of employees' Exit and Clearance Forms.
  • Implement employee regularization and movements/promotion administrative
  • Releasing final pay and exit documents to resigned employees during designated schedules.
  • Collection of bank forms from newly hired employees and endorsement to Payroll Bank for accounting opening.
  • Monitoring payroll account status and communicating with employees for lacking requirements.
  • POC in releasing of ATM cards to employees.
  • Plotting and approval of leave application (Solo Parent Leave, Paternity Leave, Bereavement Leave, Prolonged Leave and Medical Leave).
  • Processed COE request through TP link for ACTIVE and INACTIVE employees.
  • Authorized Signatory Representative of SSS, Pag-ibig/MPL Loan, Phil Health.
  • Assist enrolment of the employees' for SSS & Phil Health benefits.
  • Evaluated individuals' forms to determine and advise on applicant eligibility for requested benefits.
  • Remained knowledgeable in company policies and updates to reliably answer employee benefit queries.

Employee Data Management Executive

Teleperformance
03.2013 - 09.2013
  • File employees' documentation 201 folders.
  • Organize 201 file room.
  • Archive 201 files of separated employees.
  • Ensure employee files are controlled, complete, and accessible to authorized parties.
  • Assist in PER encoding.
  • Assist in PER collection (sorting of documents).
  • Provide assistance to the information and records management team in any administrative tasks as necessary.

Customer Service Representative (Inbound)

Aegis People Support, Inc.
08.2009 - 03.2013
  • Provide comprehensive and quality customer care at all times.
  • Apply learned knowledge and procedures when servicing customer queries.
  • Communicate effectively and efficiently with internal and external customers.
  • Ensure customer satisfaction in all transactions.
  • Use all available tools to research for resolutions for customer issues.
  • Ensure validity and confidentiality of client/ customer information.
  • Monitor and document customer issues and identified solution.
  • Processed and issued product orders and service upgrades for customers.
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
  • Built rapport with customers through courteous and professional communications.
  • Maximized customer satisfaction by resolving service issues promptly.
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
  • Monitored customer surveys and feedback to develop corrective actions for service-related issues.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
  • Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
  • Input customer information, call notes and personal data onto internal database.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
  • Upheld privacy and security requirements established by national legislation.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Resolved customer queries over phone and by email.
  • Navigated customer support channels to resolve diverse customer queries within target timeframes.
  • Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
  • Trained and mentored customer service team in service standards, loyalty programs and sales techniques.

Call Center Agent (Outbound)

ECHO TELERESOURCE INC.
07.2004 - 03.2006
  • Made an average of 50 Decision-Maker calls to promote Planters Bank Personal Loan.
  • Pre-screened Clients if they are qualified.
  • Assisted and followed up with clients with their Loan Applications and requirements.
  • Scheduled Clients for the one-day processing of Citibank's BEAC (Branch Express Approval Center).
  • Responsible for encoding leads.
  • Counts & computes the daily qualified leads used.
  • Checks and inputs the daily monitoring sheet of a certain agents.

Education

Bachelor of Arts - Interdisciplinary Studies

Ateneo De Zamboanga University
Zamboanga City, Province Of Zamboanga Del Sur, Philippines
04.2001 -

Skills

    Business Analytics

    Leadership

    Performance Management

    Problem Solving

    Data Integrity

    Analytical Skills

    Product knowledge

    Customer service

    Information gathering and analysis

    Troubleshooting

    User Acceptance Testing

    Process Improvement

    Data Analytics

    Gap analysis

    Compatibility testing

Software

Workday

ADP Workforce Now

Oracle HCM

Oracle PeopleSoft

SAP

Timeline

Human Resources Information Systems Supervisor

TaskUs, Inc.
12.2022 - 08.2024

HRIS Shared Services Advocate

Task Us, Inc.
03.2016 - 12.2022

Compensation and Benefits Associate

Teleperformance
09.2013 - 03.2016

Employee Data Management Executive

Teleperformance
03.2013 - 09.2013

Customer Service Representative (Inbound)

Aegis People Support, Inc.
08.2009 - 03.2013

Call Center Agent (Outbound)

ECHO TELERESOURCE INC.
07.2004 - 03.2006

Bachelor of Arts - Interdisciplinary Studies

Ateneo De Zamboanga University
04.2001 -

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Maila AntonioHuman Resources Information System Supervisor