Maikus Schuyler Soria
Due Diligence Associate
Antipolo City, Province Of Rizal
Summary
Dynamic professional with extensive experience at Wells Fargo, excelling in due diligence and risk management. Proven ability to enhance customer satisfaction through effective team engagement and meticulous quality control. Skilled in identifying suspicious activities and conducting thorough financial analysis, ensuring compliance and mitigating potential risks.
Overview
9
9
years of professional experience
Work History
Due Diligence Associate
Wells Fargo
07.2024 - Current
Department: Shared Services Operation - Bank Secrecy Act /Anti-Money Laundering
- Conducting due diligence on customers to assess potential risk. Reviewing and verifying customer identification and documentation.
Senior Escalation Representative
Wells Fargo
09.2020 - 07.2024
Department: Credit Bureau Management
- Mitigated risks, Remediate customers credit report and conduct quality assurance in each dispute
Customer Service Administrator
Emapta Versatile Services
04.2020 - 05.2020
Account: Booktopia Ltd
- Researched issues with in-app purcchases and incorrect product amounts.
Customer Care Representative
Emapta Versatile Services
09.2019 - 03.2020
Account: Pagesuite LTD
- Modifying and publishsing E-paper, E-books, and Magazine while maintaining quality by App testing and App development
Customer Service Representative
Sykes Asia
01.2018 - 09.2019
Account: Google
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Lead Supervisor Tier 2
Convergys
05.2016 - 12.2017
Acccount: Intuit Quickbooks
- Enhanced customer satisfaction by resolving complex technical and acccounting issues promptly and efficiently.
Education
Aircraft Maintenance And Technology
Philippine State College of Aeronautics
Pasay, Metro Manila, Philippines03-2017
Skills
Strategic management facilitation
Effective team engagement
Strong attention to detail
Risk management strategies
Risk assessment analysis
In-depth cause evaluation
Quality control
Due diligence analysis
Regulatory research
Proficient in identifying suspicious activities
Financial record management
Financial analysis
Timeline
Due Diligence Associate
Wells Fargo
07.2024 - Current
Senior Escalation Representative
Wells Fargo
09.2020 - 07.2024
Customer Service Administrator
Emapta Versatile Services
04.2020 - 05.2020
Customer Care Representative
Emapta Versatile Services
09.2019 - 03.2020
Customer Service Representative
Sykes Asia
01.2018 - 09.2019
Technical Lead Supervisor Tier 2
Convergys
05.2016 - 12.2017
Aircraft Maintenance And Technology
Philippine State College of Aeronautics
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