MAIGAN GAID Maigangaid
Iloilo
Summary
Proven technical competency and exceptional problem-solving skills define my tenure at CONCENTRIX ILOILO, where I excelled in providing top-tier technical support and customer service. Demonstrating empathy and effective communication, I significantly enhanced user satisfaction, mastering multitasking and flexibility in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Senior Technical Support Representative
CONCENTRIX ILOILO
08.2022 - 01.2024
Provide technical assistance and answers to users questions, assisting users by troubleshooting problems with their security camera and set up the security device.
Customer Service Representative
STARTEK ILOILO
04.2021 - 07.2023
Assisting customers with inquiries, providing product information, troubleshooting problems, and processing orders. Handle complaints with empathy and professionalism, aiming to resolve issues promptly and satisfactorily.
Education
No Degree - IT
INTERFACE COMPUTER COLLEGE
Iloilo City, Province Of Iloilo, Philippines03.2023
High School Diploma -
GUIMBAL NATIONA HIGH SCHOOL
Iloilo City, Province Of Iloilo, Philippines08.2018
Skills
- good communication
- active listening
- empathy
- problem solving
- multitasking
- patience
- time management
- flexibility
- technical competency
Languages
English
Advanced (C1)
Timeline
Senior Technical Support Representative
CONCENTRIX ILOILO
08.2022 - 01.2024
Customer Service Representative
STARTEK ILOILO
04.2021 - 07.2023
No Degree - IT
INTERFACE COMPUTER COLLEGE
High School Diploma -
GUIMBAL NATIONA HIGH SCHOOL
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