Mahtab Barlin Shirazi

As a Facebook Advertising Specialist in customer service, I assist advertisers with a wide range of inquiries related to their ads on Meta platforms. This includes troubleshooting issues, offering guidance on ad usage, and resolving any concerns they may have regarding their advertising campaigns. My role involves providing effective solutions to help advertisers optimize their ad performance while ensuring a seamless customer experience.

In this role, I provided technical support to clients worldwide, assisting with various technical issues related to the Shell account. I was responsible for troubleshooting problems, guiding users through solutions, and creating support tickets for new users joining the Shell account globally. My focus was on ensuring smooth onboarding and resolving issues efficiently to maintain a high level of customer satisfaction.

In this position, I provided IT technical support for the municipal health department. I was responsible for resolving technical issues and ensuring smooth system operations. Additionally, I documented and organized sensitive data related to patients and public health records, ensuring accuracy and security in handling health information.

Taught English to students, focusing on language skills such as reading, writing, speaking, and listening. Designed lesson plans, evaluated student progress, and created a positive learning environment to help students achieve their language goals.

Managed warehouse operations, overseeing inventory, logistics, and ensuring timely and accurate shipments. Additionally, I contributed to sales efforts, collaborating with the sales team to streamline the supply chain and meet customer demand, while maintaining efficient warehouse processes.

As Deputy Manager, I was responsible for supporting the overall management of the institution. My duties included assisting with administrative tasks, coordinating staff activities, managing schedules, and ensuring smooth daily operations. I also helped implement policies, oversee projects, and provide leadership in the absence of the manager.