Microsoft Office
Mahmoud Essa
Customer Service Representative
Taguig City
Summary
Accomplished Branch Manager with a proven track record at Havana International Resources Agency Co., enhancing customer service and business development. Expert in relationship management and bilingual communication (Arabic-English), significantly improving client satisfaction and operational efficiency. Demonstrates an exceptional work ethic and sales management skills, ensuring objectives are consistently met or exceeded.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Branch Manager
Havana Int’l Resources Agency Co. Iligan Branch
ILIGAN CITY
12.2023 - 09.2024
- Provided customer service by answering calls from prospective applicants, guiding them through the application process, and actively encouraging them to apply for international opportunities with the agency.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Meticulously filter and evaluate applicants from the Philippines to ensure the highest standards of quality and suitability.
- The role involves rigorously assessing candidates' qualifications, skills, and fit for specific roles abroad.
- Successfully deployed more than 85 domestic helpers to Saudi Arabia.
Independent Contractor
Shopee Express Ph.
ILIGAN CITY
07.2021 - 11.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Delivers to the customers their parcels in timely manner by monitoring the riders.
- Review and verifies invoices and purchase requests to ensure accuracy.
- Secure payment for delivered items.
- Used to do phone calls for almost 120 clients everyday and convincing them to receive their items without having so many left items during delivery day.
Remotely Customer Service Arabic English - WFH
MediaTel International Premium Numbers
10th Of Ramadahan City
01.2016 - 12.2016
- Enhanced client communication by providing accurate and timely interpretation services in Arabic and English.
- Helping clients from any point and complying with their concerns and giving the best solutions for their issues and making sure that each client is being served professionally.
- Managed approximately 30 incoming calls, emails per shift from customers through Skype.
Education
Bachelor of Business Administration And Management - Human Resources Management
Saint Michael College
Iligan, Province Of Lanao Del Norte, Philippines 10.2019 - 03.2020
Skills
Relationship building and management
Business development expertise
Excellent work ethic
Sales management
Customer services professional
Arabic English fluent speaker
Software
Timeline
Branch Manager
Havana Int’l Resources Agency Co. Iligan Branch
12.2023 - 09.2024
Independent Contractor
Shopee Express Ph.
07.2021 - 11.2023
Bachelor of Business Administration And Management - Human Resources Management
Saint Michael College
10.2019 - 03.2020
Remotely Customer Service Arabic English - WFH
MediaTel International Premium Numbers
01.2016 - 12.2016
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