MA. HILLARY DOMINGO PEREZ
SAGAYAD, CITY OF SAN FERNANDO, LA UNION,PHILIPPINES
Summary
Dedicated Account Supervisor with expertise in customer relationship management and conflict resolution. Resolves customer inquiries and disputes to ensure satisfaction and loyalty. Manages cash flow monitoring and implements strategies to meet collection targets.
Overview
7
7
years of professional experience
Work History
ACCOUNT SUPERVISOR
REGION 1 LRCI - LUZON RAM CYCLES, INC. (RUSI)
STA. ROSA ST., DUMAGUETE CITY, NEGROS ORIENTAL, PHILIPPINES
07.2019 - Current
- Tracked payments and enforced collection targets for motorcycle financing, installment plans, and fleet rentals, ensuring timely revenue flow.
- Supervise, train, and deploy field collectors or account executives across assigned areas.
- Monitor branch cash flow, calculate profit margins, and prepare regular accounting/sales performance reports.
- Functioned as the main contact for addressing customer inquiries, disputes, and contract adjustments.
- Utilised collection skills to recover overdue payments from customers, demonstrating high proficiency in MS Excel and conflict resolution.
Education
Bachelor of Arts - POLITICAL SCIENCE
CORE GATEWAY COLLEGE, INC.
SAN JOSE CITY, NUEVA ECIJA01-2018
Skills
- TECHNICAL: (Computer Literacy, MS Office, Spreadsheet Sheets, Tools)
- Account reconciliation
- SOFT SKILLS: (Customer service skills, Problem solving, Team motivation, Time management, Multi-tasking, Staff training and development, Goal-oriented, Communication)
PROFILE
AGE: 28
CIVIL STATUS: MARRIED
HEIGHT: 5'4
BIRTHDATE: NOV. 6, 1997
GENDER: FEMALE
Timeline
ACCOUNT SUPERVISOR
REGION 1 LRCI - LUZON RAM CYCLES, INC. (RUSI)
07.2019 - Current
Bachelor of Arts - POLITICAL SCIENCE
CORE GATEWAY COLLEGE, INC.