MAHARANEE CUARESMA
Quezon City, Metro Manila
Summary
Dynamic manager with a proven track record at MC Maxell Funeral Services, excelling in customer service and team leadership. Enhanced operational efficiency through strategic planning and effective task delegation, resulting in improved employee morale and reduced turnover. Skilled in budget management and conflict resolution, driving profitability and fostering strong relationships with clients and suppliers.
Overview
5
5
years of professional experience
Work History
Manager
MC Maxell Funeral Services
San Fabian, Province Of Pangasinan, Philippines (Remote)
01.2021 - Current
- Supported team in daily operational tasks to ensure smooth workflow.
- Assisted in implementing standard operating procedures for efficiency.
- Learned and utilized inventory management systems for tracking supplies.
- Collaborated with colleagues to improve process documentation accuracy.
- Maintained organized workspaces to promote safety and efficiency.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Provided feedback on workflow improvements to enhance team performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
Bachelor of Science - Geology
University of The Philippines Diliman
Quezon City, Metro Manila, Philippines12-2026
High School Diploma -
Philippine Science High School Ilocos Region Campus
San Ildefonso, Province Of Ilocos Sur, Philippines05-2018
Skills
- Customer service
- Team leadership
- Effective time management
- Strategic decision-making
- Clear and concise communication
- Complex Problem-solving
- Effective task delegation
- Staff management
- Comprehensive documentation skills
- Strategic planning
- Operations management
- Project management
- Schedule preparation
- Negotiation
- Expense management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20-50 staff members.
Timeline
Manager
MC Maxell Funeral Services
01.2021 - Current
Bachelor of Science - Geology
University of The Philippines Diliman
High School Diploma -
Philippine Science High School Ilocos Region Campus