Ma Hannielou Landicho
Cagayan De Oro, Province Of Misamis Oriental
Summary
Experienced Lead Manager with a proven track record of driving increased ROI and sales through effective lead qualification, personalized sales recommendations, and telemarketing to high-value clients. Over 5 years of experience in the Real Estate industry, excelling in cold calling and appointment setting. Possessing over 7 years of combined expertise in Sales and Customer Service, working in fast-paced, KPI-driven environments like Sprint. Skilled in communication via chat, emails, and phone calls (both Inbound and Outbound), adaptable to various industries. Highly motivated to achieve set targets, thriving as both a team player and an independent contributor. Valuing feedback as a gift for personal and professional growth, approaching each client's business as if it were my own, understanding the impact of actions on company growth. Eager to learn and contribute to the success of your business.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Sothebys International Realty
12.2023 - 12.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Answered high volume of phone calls and email inquiries.
- Managed approximately 350 outbound calls
- Updated and maintained confidential databases and records.
Inside Sales Representative
Stefanov
01.2023 - 12.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Manage high volume of phone calls both Inbound and outbound.
- Approximately 350 outbound calls.
Real Estate Cold Caller
House Cash Group
07.2022 - 07.2024
- Improved prospect engagement by using persuasive communication techniques during calls.
- Engaged prospects with clear, concise messaging to spark interest in offerings.
- Supported marketing campaigns by following up on generated leads via phone.
- Built rapport with potential customers by maintaining a professional and approachable tone.
- Followed up with prospective clients to nurture relationships and maintain engagement.
- Made average of 350 -400 outbound and inbound calls per day.
Cold Caller/Appointment Setter
Sothebys International Realty
01.2021 - 01.2023
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Built relationships with customers using strong persuasion and active listening skills.
- Called prospective customers in designated market area to qualify leads.
- Answered calls, took messages, and transferred calls to correct individuals.
- Overcame objections using friendly, persuasive strategies.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 350 daily outbound calls to build partnerships and achieve sales quota.
Cold Caller/Appointment Setter
Optimize Media Marketing
01.2020 - 12.2022
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 400 daily outbound calls to build partnerships and achieve sales quota.
Cold Caller /Lead Generation Specialist
Real Estate Investment Company
10.2019 - 08.2022
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 350 daily outbound calls to build partnerships and achieve sales quota.
- Made average of 350-400 outbound and inbound calls per day.
Lead Manager/Cold Caller
Good Community Properties
01.2020 - 05.2022
- Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
- Completed daily cold calling and outreach to build sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Called prospective customers in designated market area to qualify leads.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 350 daily outbound calls to build partnerships and achieve sales quota.
Education
Bachelor of Science - Business Management
University of Makati
Makati06-2010
Skills
Negotiation
- CRM
- Sales
- Communication skills
- Phone etiquette
- B2B sales
- Time management
- Outside sales
- Customer service
- Computer skills
- CRM software
- Schedule & calendar planning
- Customer Service-oriented
- Scheduling
- Spreadsheet tracking
- Software knowledge
- Work prioritization
Personal Information
Citizenship: Filipino
Timeline
Executive Assistant
Sothebys International Realty
12.2023 - 12.2024
Inside Sales Representative
Stefanov
01.2023 - 12.2024
Real Estate Cold Caller
House Cash Group
07.2022 - 07.2024
Cold Caller/Appointment Setter
Sothebys International Realty
01.2021 - 01.2023
Cold Caller/Appointment Setter
Optimize Media Marketing
01.2020 - 12.2022
Lead Manager/Cold Caller
Good Community Properties
01.2020 - 05.2022
Cold Caller /Lead Generation Specialist
Real Estate Investment Company
10.2019 - 08.2022
Bachelor of Science - Business Management
University of Makati
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