Thaddeus John Padua
Esports Talent
San Jose Del Monte, Province Of Bulacan,BUL
Summary
Dynamic and results-driven professional passionate about empowering individuals to achieve their goals through life coaching. With a solid background in managing an Esports team, I offer a unique blend of leadership, strategic planning, and motivational skills. I excel in identifying strengths and areas for growth, and my experience in customer service, combined with a technical background, has sharpened my problem-solving, customer service, and analytical abilities. My time in the fast-paced world of Esports has equipped me to thrive under pressure, manage diverse personalities, and foster a collaborative environment. I am dedicated to leveraging these skills to help others unlock their full potential and reach their objectives.
Overview
18
18
years of professional experience
Work History
Computer Maintenance
ROJORI ICAFÉ
04.2007 - 08.2008
- Assisted in the development of best practices for computer maintenance procedures, enhancing overall efficiency within the department.
Call Center Representative
KGB Philippines
09.2008 - 12.2008
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
Game Master, With Your Destiny Global
IGame Network Philippines
01.2009 - 12.2009
- Maintained detailed records of player interactions, sanctions imposed, and other relevant documentation to ensure transparency among staff members.
- Managed events to increase player participation and retention rates within the gaming community.
- Streamlined communication channels between players and support teams, enhancing response times for queries or concerns raised.
Administrative Clerk
Jollibee Food Corporation
01.2010 - 07.2010
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
Technical Support Representative
Teleperformance Philippines
08.2010 - 02.2013
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Technical Support Representative
Convergys Inc.
08.2013 - 02.2014
- Enhanced customer satisfaction by providing prompt technical support and resolving complex issues swiftly.
Inbound Sales Representative
Concentrix
03.2014 - 09.2015
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Worked with multiple means of communication within fast-paced environment.
Technical Support Representative
Afni Call Center
01.2016 - 02.2017
- Achieved high levels of customer loyalty through personalized service tailored to individual needs and preferences.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
Esports Coach
Onic Arsenals
02.2022 - 09.2023
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
- Increased player skill levels with the implementation of targeted drills and practice sessions.
- Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
Esports Commentary
Freelance Talent
05.2017 - Current
- Collaborated with production team for seamless execution of on-air segments, contributing to high-quality broadcast content.
- Promoted special event coverage through social media platforms to increase awareness and drive tune-in rates among target audiences.
Education
Bachelor of Science - Information Technology
Informatics
Quezon City, Metro ManilaBachelor of Science - Information Technology
Systems Technology Institute
Quezon City, Metro ManilaHigh School Diploma -
Flos Carmeli Institution
Fairview, Quezon City 04.2001 -
Esports Events
- TDZ Immortals Dota 2 Tournament Season 1 & 2
- TDZ Arcana Dota 2 Tournament Season 1
- Gamers Premier Nation Dota 2 Dubai Season 1 - 3
- Game On Dota 2
- MPGL Dota 2 Regular Season 2018
- Mogul Arena Dota 2
- The International 8 "Sanduguan" Filipino Broadcast
- Weeknight Showdown MLBB Season 1
- Mobile Legends Professional League Season 2
- Mobile Legends Professional League Season 3
- Mobile Legends Professional League Season 4
- Mobile Legends Professional League Season 7
- Mobile Legends Professional League Season 8
- Mobile Legends Professional League Season 9
- Esports World Cup Dota 2 2024
Coached Teams
- Team Spiritus Dota 2 Head Coach
- Lazy Esports Pro MLBB Head Coach
- Onic Arsenals MLBB Head/Life Coach
Skills
Friendly, positive attitude
undefinedTimeline
Esports Coach
Onic Arsenals
02.2022 - 09.2023
Esports Commentary
Freelance Talent
05.2017 - Current
Technical Support Representative
Afni Call Center
01.2016 - 02.2017
Inbound Sales Representative
Concentrix
03.2014 - 09.2015
Technical Support Representative
Convergys Inc.
08.2013 - 02.2014
Technical Support Representative
Teleperformance Philippines
08.2010 - 02.2013
Administrative Clerk
Jollibee Food Corporation
01.2010 - 07.2010
Game Master, With Your Destiny Global
IGame Network Philippines
01.2009 - 12.2009
Call Center Representative
KGB Philippines
09.2008 - 12.2008
Computer Maintenance
ROJORI ICAFÉ
04.2007 - 08.2008
High School Diploma -
Flos Carmeli Institution
04.2001 -
Bachelor of Science - Information Technology
Informatics
Bachelor of Science - Information Technology
Systems Technology Institute
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