Summary
Overview
Work History
Education
Esports Events
Coached Teams
Skills
Timeline
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Thaddeus John Padua

Thaddeus John Padua

Esports Talent
San Jose Del Monte, Province Of Bulacan,BUL

Summary

Dynamic and results-driven professional passionate about empowering individuals to achieve their goals through life coaching. With a solid background in managing an Esports team, I offer a unique blend of leadership, strategic planning, and motivational skills. I excel in identifying strengths and areas for growth, and my experience in customer service, combined with a technical background, has sharpened my problem-solving, customer service, and analytical abilities. My time in the fast-paced world of Esports has equipped me to thrive under pressure, manage diverse personalities, and foster a collaborative environment. I am dedicated to leveraging these skills to help others unlock their full potential and reach their objectives.

Overview

18
18
years of professional experience

Work History

Computer Maintenance

ROJORI ICAFÉ
04.2007 - 08.2008
  • Assisted in the development of best practices for computer maintenance procedures, enhancing overall efficiency within the department.

Call Center Representative

KGB Philippines
09.2008 - 12.2008
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Provided exceptional service by actively listening to customer concerns and offering tailored solutions.

Game Master, With Your Destiny Global

IGame Network Philippines
01.2009 - 12.2009
  • Maintained detailed records of player interactions, sanctions imposed, and other relevant documentation to ensure transparency among staff members.
  • Managed events to increase player participation and retention rates within the gaming community.
  • Streamlined communication channels between players and support teams, enhancing response times for queries or concerns raised.

Administrative Clerk

Jollibee Food Corporation
01.2010 - 07.2010
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.

Technical Support Representative

Teleperformance Philippines
08.2010 - 02.2013
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Technical Support Representative

Convergys Inc.
08.2013 - 02.2014
  • Enhanced customer satisfaction by providing prompt technical support and resolving complex issues swiftly.

Inbound Sales Representative

Concentrix
03.2014 - 09.2015
  • Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
  • Worked with multiple means of communication within fast-paced environment.

Technical Support Representative

Afni Call Center
01.2016 - 02.2017
  • Achieved high levels of customer loyalty through personalized service tailored to individual needs and preferences.
  • Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.

Esports Coach

Onic Arsenals
02.2022 - 09.2023
  • Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
  • Increased player skill levels with the implementation of targeted drills and practice sessions.
  • Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.

Esports Commentary

Freelance Talent
05.2017 - Current
  • Collaborated with production team for seamless execution of on-air segments, contributing to high-quality broadcast content.
  • Promoted special event coverage through social media platforms to increase awareness and drive tune-in rates among target audiences.

Education

Bachelor of Science - Information Technology

Informatics
Quezon City, Metro Manila

Bachelor of Science - Information Technology

Systems Technology Institute
Quezon City, Metro Manila

High School Diploma -

Flos Carmeli Institution
Fairview, Quezon City
04.2001 -

Esports Events

  • TDZ Immortals Dota 2 Tournament Season 1 & 2
  • TDZ Arcana Dota 2 Tournament Season 1
  • Gamers Premier Nation Dota 2 Dubai Season 1 - 3
  • Game On Dota 2
  • MPGL Dota 2 Regular Season 2018
  • Mogul Arena Dota 2
  • The International 8 "Sanduguan" Filipino Broadcast
  • Weeknight Showdown MLBB Season 1
  • Mobile Legends Professional League Season 2
  • Mobile Legends Professional League Season 3
  • Mobile Legends Professional League Season 4
  • Mobile Legends Professional League Season 7
  • Mobile Legends Professional League Season 8
  • Mobile Legends Professional League Season 9
  • Esports World Cup Dota 2 2024


Coached Teams

  • Team Spiritus Dota 2 Head Coach
  • Lazy Esports Pro MLBB Head Coach
  • Onic Arsenals MLBB Head/Life Coach

Skills

Friendly, positive attitude

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Timeline

Esports Coach

Onic Arsenals
02.2022 - 09.2023

Esports Commentary

Freelance Talent
05.2017 - Current

Technical Support Representative

Afni Call Center
01.2016 - 02.2017

Inbound Sales Representative

Concentrix
03.2014 - 09.2015

Technical Support Representative

Convergys Inc.
08.2013 - 02.2014

Technical Support Representative

Teleperformance Philippines
08.2010 - 02.2013

Administrative Clerk

Jollibee Food Corporation
01.2010 - 07.2010

Game Master, With Your Destiny Global

IGame Network Philippines
01.2009 - 12.2009

Call Center Representative

KGB Philippines
09.2008 - 12.2008

Computer Maintenance

ROJORI ICAFÉ
04.2007 - 08.2008

High School Diploma -

Flos Carmeli Institution
04.2001 -

Bachelor of Science - Information Technology

Informatics

Bachelor of Science - Information Technology

Systems Technology Institute
Thaddeus John PaduaEsports Talent