MA. GRACIA LADORES
SAN JOSE, PLARIDEL, BULACAN,PHILIPPINES
Summary
Experienced food service professional with a proven track record in delivering exceptional customer service and maintaining high standards of hygiene and cleanliness. Demonstrated expertise in cash handling, order processing, and food safety compliance across diverse environments, including OKKU Japanese Restaurant in Dubai and Subway Corporation in Canada. Adept at handling customer queries and ensuring satisfaction through active listening and efficient service. Proficient in Microsoft Office applications, with strong skills in encoding and correspondence management. Seeking to leverage extensive experience to contribute to a dynamic team focused on excellence in the hospitality industry.
Overview
7
7
years of professional experience
Work History
FOOD SERVER / CASHIER
OKKU JAPANESE RESTAURANT H HOTEL
SHEIK ZAYED ROAD, DUBAI, UAE
12.2015 - 12.2017
- Ensure complete and thorough knowledge of all menus.
- Deliver the hot food hot, and cold food to the guest.
- Provide friendly, courteous, and efficient service to ensure customer satisfaction.
- Maintain the highest standard of hygiene and cleanliness at the restaurant.
- Processing all the monetary transactions.
- Handle customer queries.
FOOD HANDLER / SERVER
SUBWAY CORPORATION
DRAYTON VALLEY, ALBERTA, CANADA
09.2013 - 07.2015
- Ensure complete and thorough knowledge of all menus.
- Ensure that all steps and procedures are being observed from the preparation area to the serving area.
- Processing orders and all monetary transactions.
- Provide friendly, courteous, and efficient service to ensure customer satisfaction.
- Maintain the highest standard of hygiene and cleanliness at the outlet.
- Handle customer queries.
WAITRESS / HOSTESS
PF CHANGS CHINA BISTRO-ALSYAHA GROUP OF COMPANIES
MALL OF THE EMIRATES, DUBAI UAE
08.2010 - 07.2013
- Ensure complete and thorough knowledge of all menus.
- Detailing and recommending menu items when required.
- Accountable for processing orders and all monetary transactions.
- Provide friendly, courteous, and efficient service to ensure customer satisfaction.
- Maintain the highest standard of hygiene and cleanliness at the outlet.
- Handle customer queries.
- Informs supervisor or manager regarding maintenance issues in the front of the house.
- Maintain the cleanliness of the area.
Education
BALIUAG UNIVERSITY
Baliuag, BulacanSkills
- Cash handling
- Food safety
- Order processing
- Active listening
- Food safety compliance
- Cleaning procedures
- Safe food handling
- Cleaning requirements
- Encoding
- Answering calls, taking messages, and handling correspondence
- Handle customer orders
- Microsoft Office (Word, Excel, and PowerPoint)
Additional Information
- January 16 1984
- Married
- Filipino
- Roman Catholic
- LANGUAGE Able to speak, read and write English
- NATIVE LANGUAGE Tagalog
Languages
English
Advanced
C1
Timeline
FOOD SERVER / CASHIER
OKKU JAPANESE RESTAURANT H HOTEL
12.2015 - 12.2017
FOOD HANDLER / SERVER
SUBWAY CORPORATION
09.2013 - 07.2015
WAITRESS / HOSTESS
PF CHANGS CHINA BISTRO-ALSYAHA GROUP OF COMPANIES
08.2010 - 07.2013
BALIUAG UNIVERSITY