MA. GRACE JOY YAMOG
ADMINISTRATIVE OFFICE
MALAY, AKLAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
HR & PAYROLL ASSISTANT
VS MAKAN GROUP OF COMPANIES
BALABAG, MALAY, AKLAN
03.2023 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in payroll system from their first day onward.
- Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Tracked employee vacation, sick and personal time.
- Acts as Liaison Officer for Business Permits Processing and MARINA Permits
Administrative Officer
BORACAY ADVENTURES TRAVEL & TOURS
Balabag, Malay, Aklan
12.2021 - 02.2023
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Acts as Reservation Office for bookings of Island Activities and Hotel Accommodation
TRAVEL ANALYST
WNS PHILIPPINES
Iloilo City, Province Of Iloilo, Philippines
03.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
HR AND PAYROLL ASSISTANT
VS MAKAN GROUP OF COMPANIES
BALABAG, MALAY, AKLAN
11.2018 - 03.2021
HR ASSISTANT
ISLAND STAR EXPRESS INC.
Balabag, Malay, Aklan
12.2012 - 12.2016
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Organized new employee orientation schedules for new hires.
Education
Bachelor of Arts - English Language And Literature
AKLAN STATE UNIVERSITY
BANGA, AKLAN 04.2001 -
Skills
Microsoft Excel proficiency
Maintaining files
Employee relations
Payroll deductions
Checking time cards
Investigating discrepancies
Reviewing data
Payroll policies
Team player
New employee onboarding
Excel proficiency
Recording data
Employee file management
Timeline
HR & PAYROLL ASSISTANT
VS MAKAN GROUP OF COMPANIES
03.2023 - Current
Administrative Officer
BORACAY ADVENTURES TRAVEL & TOURS
12.2021 - 02.2023
TRAVEL ANALYST
WNS PHILIPPINES
03.2021 - 12.2021
HR AND PAYROLL ASSISTANT
VS MAKAN GROUP OF COMPANIES
11.2018 - 03.2021
HR ASSISTANT
ISLAND STAR EXPRESS INC.
12.2012 - 12.2016
Bachelor of Arts - English Language And Literature
AKLAN STATE UNIVERSITY
04.2001 -