Ma. Glossie Bebing
Antipolo City
Summary
Adept at fostering team collaboration and boosting individual performance, I excelled as a Team Leader at TaskUs, where I enhanced team dynamics and resolved conflicts effectively. My approach combines strong problem-solving abilities with a keen attention to detail, significantly improving team productivity and fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Team Leader
TaskUs
03.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Online English Teacher
51Talk
09.2017 - 02.2019
- Worked with students between different ages on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
Collections Agent
Alorica
06.2016 - 09.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Service Representative
Startek Phils
07.2013 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science In Nursing -
University of Iloilo
Iloilo City, PhilippinesSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
Additional Information
Previous SME Team Leader and POC
Spearheaded a Development Program that allows teammates who are interested in career development
Timeline
Team Leader
TaskUs
03.2020 - Current
Online English Teacher
51Talk
09.2017 - 02.2019
Collections Agent
Alorica
06.2016 - 09.2017
Customer Service Representative
Startek Phils
07.2013 - 04.2016
Bachelor Of Science In Nursing -
University of Iloilo
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