Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager

Ma. Glossie Bebing

Antipolo City

Summary

Adept at fostering team collaboration and boosting individual performance, I excelled as a Team Leader at TaskUs, where I enhanced team dynamics and resolved conflicts effectively. My approach combines strong problem-solving abilities with a keen attention to detail, significantly improving team productivity and fostering a positive work environment.

Overview

11
11
years of professional experience

Work History

Team Leader

TaskUs
03.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Online English Teacher

51Talk
09.2017 - 02.2019
  • Worked with students between different ages on grammar, pronunciation and sentence construction.
  • Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
  • Gently corrected student pronunciation and grammar to improve conversation skills.
  • Boosted student confidence through tailored feedback and individualized support in areas of improvement.

Collections Agent

Alorica
06.2016 - 09.2017
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Customer Service Representative

Startek Phils
07.2013 - 04.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Science In Nursing -

University of Iloilo
Iloilo City, Philippines

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management

Additional Information

Previous SME Team Leader and POC

Spearheaded a Development Program that allows teammates who are interested in career development

Timeline

Team Leader

TaskUs
03.2020 - Current

Online English Teacher

51Talk
09.2017 - 02.2019

Collections Agent

Alorica
06.2016 - 09.2017

Customer Service Representative

Startek Phils
07.2013 - 04.2016

Bachelor Of Science In Nursing -

University of Iloilo

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Ma. Glossie Bebing