Ma Gladys Del Rosario
Skinline Aesthetic and Wellness Spa
Bulacan, Province Of Bulacan,BUL
28
years of professional experience
Dynamic leader with a proven track record at Skinline Aesthetic and Wellness Spa, excelling in operations management and strategic planning. Spearheaded innovative training programs, enhancing service quality and driving substantial business growth. Adept at financial management and fostering team collaboration, consistently delivering results that elevate client satisfaction and operational efficiency.
Work History
Owner and Lead Trainor
16 Years- Established operational protocols to enhance service delivery and client satisfaction.
- Developed curriculum for aesthetic training programs aligning with industry standards.
- Led workshops and seminars to educate clients on skincare techniques and product usage effectively.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Facilitated continuous professional development sessions to maintain high-quality education standards in aesthetics.
- Consistently updated training materials to reflect the latest industry standards, ensuring that employees stayed current in their respective fields.
- Evaluated training needs to improve training quality.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed lesson plans, instructional materials and written practice tests and training courses.
- Developed and implemented successful onboarding program.
Production Lead
16 Years 3 Months- Oversaw daily production operations, ensuring adherence to quality standards and efficient workflows.
- Mentored production team members, enhancing skills and fostering a collaborative environment.
- Collaborated with Quality Control teams to address any issues identified during inspections, implementing corrective actions as necessary to prevent reoccurrence.
- Analyzed production metrics to identify trends and drive continuous improvement initiatives.
Spa Consultant
19 Years 2 Months- Developed personalized wellness plans addressing client needs and preferences
- Trained staff on holistic treatment protocols and product knowledge
- Led workshops promoting health benefits of spa treatments
- Trained spa staff in advanced techniques, resulting in improved client retention rates.
- Created customized wellness programs tailored to individual client needs, boosting satisfaction levels among repeat customers.
- Enhanced spa customer satisfaction by implementing new treatment offerings and personalized service options.
- Overhauled the spa menu design making it more user-friendly and visually appealing, leading to increased bookings for previously underutilized services.
CEO
28 Years 4 Months- Oversaw financial planning and budgeting processes, ensuring sustainable profitability.
- Led staff training programs to improve service quality and employee performance.
- Implemented operational efficiencies that streamlined workflow across all departments.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Education
Bachelor of Science - Physical Therapy
Cerification in Advanced Aesthetics - Aesthetics
Certified Medical Aesthetician - Aesthetic
Beauty Therapy - Facial And Spa
Skills
Operations management
Business management
Business planning
Strategic planning
Financial management
Business development
Product branding
Decision-making
Quality assurance
Operations oversight
Accomplishments
President- Bulacan Beauty and Wellness Association
President - Central Luzon Spa Association
Board of Director - Philippine Spa Association
President - Philippine Naturopathic Association
Timeline
Owner and Lead Trainor
International Aesthetic Cosmetology and Spa Academy
06.2010 - CurrentRead More
Production Lead
The Beauty Shop
03.2010 - CurrentRead More
Spa Consultant
Lunging Lunas The Healing Spa
04.2007 - CurrentRead More
CEO
Skinline Aesthetic and Wellness Spa
02.1998 - CurrentRead More
International Education Board - Department of Aesthetics And
Cerification in Advanced Aesthetics from Aesthetics
Read More
Fatima Medical Science Foundation
Bachelor of Science from Physical Therapy
Read More
Internationa Institute of Wellness And Aesthetic Medicine
Certified Medical Aesthetician from Aesthetic
Read More
The Australian College of Hair And Beauty Design
Beauty Therapy from Facial And Spa
Read More