Customer service professional with proven ability to address and resolve client issues, ensuring high levels of satisfaction. Known for collaborative teamwork and adaptability in dynamic environments. Recognized for excellent listening skills, empathy, and reliability in delivering results. Experienced with coordinating order fulfillment processes and maintaining accurate inventory records. Utilizes effective communication to liaise between departments and ensure seamless operations. Knowledge of ERP systems and supply chain management principles.
Hi, I’m
Maggie May May Silvestre
Customer Support Specialist
Mapandan,PAN
Summary
Overview
15
years of professional experience
1
Certification
Work History
Trip.com
Customer Advisor
03.2024 - 07.2024
Job overview
- Company Overview: Travel Account
- Explaining fare rules and penalties to customer
- Check and calculate fare difference for flight rebooking
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Cancel and void tickets
- Offer special services
- Travel Account
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
TaskUs
Escalation/ Tier 2 ( Order Management )
03.2022 - 03.2023
Job overview
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Docast Costruction
Accounting Officer
06.2018 - 06.2020
Job overview
- Preparing financial statements, processing payrolls and government mandatory benefits
- Maintaining financial records
- Managed cash flow effectively, ensuring sufficient funds were available to meet operational needs while optimizing investment opportunities.
- Prepared accurate financial reports for management review, enabling informed decision making.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
Teleperformance
Customer Advisor
07.2015 - 01.2017
Job overview
- Company Overview: Travel Account
- Providing ticketing services, cancelation and refund
- Answering queried about fare difference
- Travel Account
MII Electronics
Logistic Officer
01.2010 - 03.2014
Job overview
- Monitoring movement of shipments nd stock inventories
- Coordinating with Cargo forwarders
- Processing PEZA documents
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Education
Metro Dagupan Colleges
B.S from Accountancy
03.2003
University Overview
- Bronze Medalist
- Essay Writing Competition
- S.Y 2002-2003
Skills
- Adaptability
- Communication
- Problem-Solving
- Time Management
- Complaint handling
- CRM software
- Customer support
- Shipping coordination
- Purchase order management
- Complaint resolution
- Microsoft Excel expertise
- International logistics
- Invoice processing
- Multitasking
- Payment processing
- Ticketing systems
Certification
TaskUs Culture Chat Ambassador, 07/15/22
Languages
English
Title
Title
Call Center AgentHobbies and Interests
Hobbies and Interests
- Outdoor Activities
- Reading
- Community Volunteering
- Travelling
- Music
- Cooking
- Gardening
Timeline
Customer Advisor
Trip.com
03.2024 - 07.2024
Escalation/ Tier 2 ( Order Management )
TaskUs
03.2022 - 03.2023
Accounting Officer
Docast Costruction
06.2018 - 06.2020
Customer Advisor
Teleperformance
07.2015 - 01.2017
Logistic Officer
MII Electronics
01.2010 - 03.2014
Metro Dagupan Colleges
B.S from Accountancy
Similar Profiles
Fifa NasirFifa Nasir
Customer Service Advisor at Trip.comCustomer Service Advisor at Trip.com
Ken LiangKen Liang
Airline Director at Trip.comAirline Director at Trip.com
Krich LorkunsangKrich Lorkunsang
Regional Workforce Management Specialist at Trip.comRegional Workforce Management Specialist at Trip.com