Manny Lou Agawin
CASISANG-MALAYBALAY CITY,Philippines
Summary
Results-driven professional with a diverse background in patient care coordination, advertising, and customer service. Expertise in managing patient records and optimising advertising strategies. Skilled in resolving customer complaints and enhancing satisfaction through effective communication. Technical proficiency in troubleshooting, remote assistance, and workstation configuration. Core strengths include SEO optimisation, creative thinking, and advanced analytics.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Peak Dental Group
Alberta, Canada
11.2024 - 01.2026
- Coordinated patient appointments across healthcare departments, ensuring optimal treatment schedules.
- Scheduled appointments, managed patient records, and facilitated communication between patients and medical staff.
- Oversaw administrative tasks, including management of patient records and data entry.
- Resolved patient and family complaints, contributing to high satisfaction levels.
- Resolved issues such as communication problems that could affect care.
- Maintained confidentiality of all patient information in compliance with data protection regulations.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Maintained great relationships with existing clients to improve company reputation.
Advertising Assistant
Tonioli
04.2022 - 10.2024
- Increased brand visibility through implementation of creative advertising campaigns across multiple platforms.
- Identified trends and opportunities for new advertising initiatives through market research.
- Optimized ad placements by analyzing performance data and adjusting accordingly.
- Informed future advertising strategies and tactics by monitoring competitor activities and utilising insights.
- Generated reports to support development and implementation of marketing plans.
- Tracked key performance indicators to measure success of campaigns.
- Researched and evaluated potential new markets and products.
Customer Service Representative
Teleperformance
05.2017 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Addressed customer requests for products, services, and company information, enhancing overall service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Created feedback system for customers to share service experiences, facilitating actionable improvements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Promoted operational best practices, contributing to increased efficiency and productivity within the team.
Technical Support Representative
Concentrix, A SYNNEX Corporation
03.2006 - 10.2010
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Enhanced customer satisfaction scores through personalised technical support and follow-up.
- Solved complex technical issues for clients, leading to a significant decrease in repeat support calls.
- Resolved complex technical problems using troubleshooting techniques, improving user experience.
- Escalated high-priority cases to ensure rapid response for critical situations requiring advanced expertise.
- Configured workstations for employees by setting up necessary hardware and software components.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Liceo De Cagayan University
Rodolfo N. Pelaez Blvd, Cagayan De Oro City03-1999
Skills
,,,,,,,
Patient scheduling
Medical record management
Patient communication
Data protection compliance
Microsoft Office
Google Analytics
FB Ads
Go Highlevel
- Clickfunnels 10/20
- SEO Optimization
- Creative Thinking
- Presentation Skills
Software
TeamViewer
,Canva
,Semrush
,Squirrly
,Google Ads
,Google Analytics (GA4)
References
Name : Decelyn Obrero
Relationship: Previous Colleague
Email address: deceyobrero@gmail.com
Name: Jidemarc Benosa(Bishop)
Relationship: Friend
Email address: rmjide469@gmail.com
Name: Jeciril Bongolto
Relationship : Church Friend
Email address: jeciril12.07@gmail.com
Timeline
Patient Care Coordinator
Peak Dental Group
11.2024 - 01.2026
Advertising Assistant
Tonioli
04.2022 - 10.2024
Customer Service Representative
Teleperformance
05.2017 - 03.2022
Technical Support Representative
Concentrix, A SYNNEX Corporation
03.2006 - 10.2010
Bachelor of Science - Electrical, Electronics And Communications Engineering
Liceo De Cagayan University