Ma Fe Casandra Ladiana
Laguna
Summary
Proven team leader at YELLOW CAB with a track record of empowering staff and elevating customer service standards. Skilled in operating essential equipment and adept at customer assistance, showcasing reliability and a strong work ethic. Excelled in fostering customer loyalty and team collaboration, significantly enhancing the dining experience.
Overview
12
12
years of professional experience
Work History
CASHIER/ COUNTER/BARISTA/SERVER
MARY GRACE CAFE
04.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
CASHIER/ SERVER
SIBYULLEE
05.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
CASHIER/ SERVER
TERIYAKI BOY/ SIZZLING STEAK
10.2017 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Team Leader
YELLOW CAB
12.2015 - 09.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
COUNTER / KITCHEN
KFC
11.2012 - 03.2015
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Education
No Degree - ELECTRICAL INSTALLATION MAINTENANCE
TESDA
Las Pinas, Metro Manila, Philippines06-2011
Bachelor of Science - Financial Management
DR. FILEMON C. AGUILAR MEMORIAL COLLEGE
Las Pinas, Metro Manila, Philippines03-2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Empathy and patience
- Honest and dependable
- Patience and empathy
- Team collaboration
- Reliability and punctuality
Timeline
CASHIER/ COUNTER/BARISTA/SERVER
MARY GRACE CAFE
04.2022 - Current
CASHIER/ SERVER
SIBYULLEE
05.2019 - 12.2020
CASHIER/ SERVER
TERIYAKI BOY/ SIZZLING STEAK
10.2017 - 02.2019
Team Leader
YELLOW CAB
12.2015 - 09.2017
COUNTER / KITCHEN
KFC
11.2012 - 03.2015
No Degree - ELECTRICAL INSTALLATION MAINTENANCE
TESDA
Bachelor of Science - Financial Management
DR. FILEMON C. AGUILAR MEMORIAL COLLEGE
Similar Profiles
Mary Grace ParsleyMary Grace Parsley
Mary Grace Parsley Videography at Mary Grace ParsleyMary Grace Parsley Videography at Mary Grace Parsley
Sriya AdhikariSriya Adhikari
Registered Nurse at Grace of Mary Aged CareRegistered Nurse at Grace of Mary Aged Care
Catherine FergusonCatherine Ferguson
Dish Washer at Mary Mary CafeDish Washer at Mary Mary Cafe