Ma Fe Casandra Ladiana
Laguna
Summary
Proven team leader at YELLOW CAB with a track record of empowering staff and elevating customer service standards. Skilled in operating essential equipment and adept at customer assistance, showcasing reliability and a strong work ethic. Excelled in fostering customer loyalty and team collaboration, significantly enhancing the dining experience.
Overview
12
12
years of professional experience
Work History
CASHIER/ COUNTER/BARISTA/SERVER
MARY GRACE CAFE
2022.04 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
CASHIER/ SERVER
SIBYULLEE
2019.05 - 2020.12
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
CASHIER/ SERVER
TERIYAKI BOY/ SIZZLING STEAK
2017.10 - 2019.02
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Team Leader
YELLOW CAB
2015.12 - 2017.09
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
COUNTER / KITCHEN
KFC
2012.11 - 2015.03
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Education
No Degree - ELECTRICAL INSTALLATION MAINTENANCE
TESDA
Las Pinas, Metro Manila, Philippines2011-06
Bachelor of Science - Financial Management
DR. FILEMON C. AGUILAR MEMORIAL COLLEGE
Las Pinas, Metro Manila, Philippines2010-03
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Empathy and patience
- Honest and dependable
- Patience and empathy
- Team collaboration
- Reliability and punctuality
Timeline
CASHIER/ COUNTER/BARISTA/SERVER
MARY GRACE CAFE
2022.04 - Current
CASHIER/ SERVER
SIBYULLEE
2019.05 - 2020.12
CASHIER/ SERVER
TERIYAKI BOY/ SIZZLING STEAK
2017.10 - 2019.02
Team Leader
YELLOW CAB
2015.12 - 2017.09
COUNTER / KITCHEN
KFC
2012.11 - 2015.03
No Degree - ELECTRICAL INSTALLATION MAINTENANCE
TESDA
Bachelor of Science - Financial Management
DR. FILEMON C. AGUILAR MEMORIAL COLLEGE