Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

MaFe Amoyan

TAGBILARAN CITY (CAPITAL)

Summary

Adept Customer Service Representative with a proven track record at Ibex, I excel in conflict resolution and customer satisfaction, enhancing client relations through active listening and critical thinking. My expertise in call center operations and complaint handling has significantly boosted customer satisfaction by over 30%, showcasing my ability to build and maintain positive relationships.

Work History

Customer Service Representative

Ibex

Education

Bachelor Of Science In Chemical Engineering - 2nd Year College

Technological Institute of The Philippines
Quezon City

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Client relations
  • Customer satisfaction measurement
  • Call center operations
  • Call management
  • Product knowledge

Timeline

Customer Service Representative

Ibex

Bachelor Of Science In Chemical Engineering - 2nd Year College

Technological Institute of The Philippines
MaFe Amoyan