Mark Anthony Dojoles
Marketing Consultant
Bacolod City
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
2
2
Certificates
Work History
SOCIAL MEDIA MANAGER/MARKETING CONSULTANT/CUSTOMER SUPPORT
CHUGO PTE. LTD
04.2023 - Current
- IN-CHARGE of Company's Social Media Accounts, updating of post items, reach, analytics, maintenance and customer support
- RESPONSIBLE for creating marketing content, use of marketing software, establish strategies and efficient customer handling.
- Analyzed and reported social media and online marketing campaign results.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
RELATIONSHIP ASSOCIATE
RIZAL COMMERCIAL BANKING CORP.
02.2014 - 03.2023
- GATHER/PREPARE all documentary requirements of Approved Loan Clients
- PROCESS loan releases when documentation are in order and cleared by Legal Department
- MONITOR client account status, compute, collect payments, and send their monthly dues through their email address
- Establish Insurance coverage on mortgaged properties
- REPORT to management past due accounts and endorse to remedial department
- GENERATE/PRODUCE sales leads and convert them to opportunities in order to hit Sales targets
- OFFER loan products to potential clients that fits business capital requirements
- ANALYZE client's business structure and financial condition and create recommendation for management's approval on loan facilities.
- Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.
RELATIONSHIP MANAGER
RIZAL COMMERCIAL BANKING CORP.
02.2014 - 08.2020
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
- Evaluated portfolio performance regularly using advanced analytics tools, making strategic recommendations to optimize client returns.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
BRANCH TELLER
RIZAL COMMERCIAL BANKING CORP.
03.2006 - 02.2014
- Counted, verified and handled bank deposits and armored car transactions.
- Improved teller accuracy through consistent attention to detail and thorough transaction verification.
- Maintained branch security by strictly following procedures and reporting suspicious activities.
- Assisted colleagues in complex transaction processing, fostering collaborative work environment.
- Maintained friendly and professional customer interactions.
- Monitored and verified suspicious activity on customer accounts.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Cross-sold credit cards, loans and other bank products.
- Ensured compliance with banking regulations by adhering to established policies and guidelines.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
CI/COLLECTOR
NEW RURAL BANK OF VICTORIAS
08.2005 - 03.2006
- INVESTIGATES/COLLECTS data regarding client's character and capacity to establish credit worthiness
- PROCESS loan releases when documentation are in order
- MONITOR client account status, compute, collect payments, and send their monthly dues through their email address
- REPORT to management past due accounts and endorse to remedial department.
- Conducted thorough research to locate hard-to-reach debtors, improving overall success rates in collecting outstanding balances
CASHIER/STOCK CLERK
PO'S MARKETING ENTERPRISES, INC.
04.2002 - 08.2005
- ASSIST to obtain income by marketing appliance brands to customers
- OFFER appliance products to customers need for their daily living
- PROVIDE customer support to inquiries regarding product features, its usage and warranty clauses.
- Addressed customer needs and made product recommendations to increase sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
Education
Certification - Fundamentals of Digital Marketing
Google Skill Shop
Https://skillshop.exceedlms.com/student/catalog 04.2001 -
Bachelor of Science - Data Processing
Kabankalan Catholic College
Kabankalan, Province Of Negros Occidental, Philippines 04.2002 - 04.2002
Certification - Virtual Assistant -Social Media Management (15hrs)
Virtual Assistant Training Philippines
Https://vatp.net/ 04.2001 -
Skills
Effective Communication
undefinedCertification
VA-Social Media Manager, Virtual Assistant Training Philippines
Timeline
Certification-Fundamentals of Digital Marketing, Google Skillshop
02-2024
SOCIAL MEDIA MANAGER/MARKETING CONSULTANT/CUSTOMER SUPPORT
CHUGO PTE. LTD
04.2023 - Current
VA-Social Media Manager, Virtual Assistant Training Philippines
01-2023
RELATIONSHIP ASSOCIATE
RIZAL COMMERCIAL BANKING CORP.
02.2014 - 03.2023
RELATIONSHIP MANAGER
RIZAL COMMERCIAL BANKING CORP.
02.2014 - 08.2020
BRANCH TELLER
RIZAL COMMERCIAL BANKING CORP.
03.2006 - 02.2014
CI/COLLECTOR
NEW RURAL BANK OF VICTORIAS
08.2005 - 03.2006
CASHIER/STOCK CLERK
PO'S MARKETING ENTERPRISES, INC.
04.2002 - 08.2005
Bachelor of Science - Data Processing
Kabankalan Catholic College
04.2002 - 04.2002
Certification - Fundamentals of Digital Marketing
Google Skill Shop
04.2001 -
Certification - Virtual Assistant -Social Media Management (15hrs)
Virtual Assistant Training Philippines
04.2001 -
Cover Letter
Dear Hiring Manager,
Good day!
I would like to profess my interest to apply for any position suited to my qualifications and hopefully to be part of your team. By the way, you can call me Mac, presently working at ChuGo Pte. Ltd., a Singaporean IT Company, a subsidiary of Challenger Technology Group, a well-known Gadget retail store. I work remotely as a Marketing Consultant/Social Media Manager, marketing their digital products in all social media platforms as well as customer support for inquiries and Quality Assurance. I am also previously employed as a Bank Employee at Rizal Commercial Banking Corporation for 17 years as a Loans Officer and Branch Operations. I also have experience in Retail and Sales in an appliance store.
It is my hope that my qualifications suits well with the orientation of your company. Do you have a some time today so that we can discuss more about the role? Feel free to contact me at your convenient time.
Thank you very much!
CHARACTER REFERENCES:
AVP CLINTON REX T. BAJILIDAD
BUSINESS CENTER MANAGER SECURITY BANK-KABANKALAN
CP# 09258647488
EUGENE VALENCIA
INFRASTRUCTURE/CYBER SECURITY SPECIALIST
CHUGO PTE. LTD. CP# 09500800500
Cover Letter
Dear Hiring Manager,
Good day!
I would like to profess my interest to apply for any position suited to my qualifications and hopefully to be part of your team. By the way, you can call me Mac, presently working at ChuGo Pte. Ltd., a Singaporean IT Company, a subsidiary of Challenger Technology Group, a well-known Gadget retail store. I work remotely as a Marketing Consultant/Social Media Manager, marketing their digital products in all social media platforms as well as customer support for inquiries and Quality Assurance. I am also previously employed as a Bank Employee at Rizal Commercial Banking Corporation for 17 years as a Loans Officer and Branch Operations. I also have experience in Retail and Sales in an appliance store.
It is my hope that my qualifications suits well with the orientation of your company. Do you have a some time today so that we can discuss more about the role? Feel free to contact me at your convenient time.
Thank you very much!
CHARACTER REFERENCES:
AVP CLINTON REX T. BAJILIDAD
BUSINESS CENTER MANAGER SECURITY BANK-KABANKALAN
CP# 09258647488
EUGENE VALENCIA
INFRASTRUCTURE/CYBER SECURITY SPECIALIST
CHUGO PTE. LTD. CP# 09500800500
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