Maezonee Romero

• Managed ongoing communication with clients and carriers, ensuring timely updates on shipment status and accurate transaction processing.
• Audited rate compliance, verifying supporting documentation and identifying cost-saving opportunities
• Establish and maintain in depth knowledge and understanding of client's business and industry specific to Supply Chain, Logistics, and Transportation objectives and initiatives
• Manage client account receivables
• Monitor client fees and carrier volumes with the goal of ensuring all under contract fees and additional fees are charged and collected to maintain the revenue/profit margin of the client
• Aggressively grow client revenue consistent with company goals and targets
• Manage project deliverables and client communications for current clients, new clients, and expansions
• Collaborate with Operations, Finance, Global Ops and IT to test new tools, products and processes
• Accountable for ensuring a client specific solution is assessed and resolved for all clients not simply the immediate client affected
• Proactively monitor the Dashboard and satisfaction calls with the intent to anticipate future requirements and/or actions

• Managed high-volume shipping and billing processes with over 1 million transactions quarterly and ensuring accurate invoicing.
• Resolved customer and carrier complaints and inquiries, maintaining positive relationships and minimizing disruptions.
• Negotiated settlements for rate disputes between clients and carriers, minimizing financial impact and improving resolution time.
• Led and mentored a team of freight auditors, responsible for audit review. Improved team accuracy and productivity through training and process improvements.
• Monitored team performance against KPIs, implementing strategies to enhance efficiency and achieve performance goals.

Managed customer transactions focusing on claims and fraud investigation for JP Morgan Chase