Ma. Evita P. Velasquez
Quezon City
Summary
Hi! You can call me Evi. I am experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service. Both in BPO and Hospitality industry.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Amazon Operation Services Philippines
2021.05 - Current
Front Office Associate – Rooms Division Department
Selah Pods Hotel Inc.
2020.06 - 2021.05
Maitre D’
Ark Café by Selah Pods Hotel Inc.
2019.05 - 2020.06
Maitre D’ – F&B Department
Selah Pods Hotel Inc.
2018.07 - 2019.05
Front Office Associate – Rooms Division Department
The Selah Garden Hotel
2018.04 - 2018.07
ON THE JOB TRAINING – Front Office Department / 600 hours
LAKEFRONT SUITES (Villar Group of Companies)
2018.01 - 2018.04
Guest Service Attendant/ Customer Service Representative/Cashier
GREENWICH - Generation One Resource Coop.
2015.11 - 2018.01
Guest Service Attendant /Cashier
GREENWICH - Fresh N’ Famous Inc.
2015.03 - 2015.05
Guest Service Attendant /Cashier
Jollibee Foods Corporation
2014.11 - 2015.02
Guest Service Attendant /Cashier
Jollibee Foods Corporation
2014.03 - 2014.09
Food Checker/Food Attendant
Hap Chan Chinese Restaurant
2011.04 - 2011.06
Education
Food And Beverage Services NC II -
Technical Education And Skills Development Authority (TESDA)
10.2023
Events Management Services NC III -
Technical Education and Skills Development Authority (TESDA)
11.2021
Bachelor of Science - Hotel and Restaurant Management
Taguig City University
07.2018
National List of Passers ALS Accreditation and Equivalency Test -
Las Piñas National High School
10.2011
Saint Joseph’s Academy
01.2007
Skills
- Customer support
- Problem resolution
- Team collaboration
- Verbal and written communication
- Listening skills
- Problem-solving skills
- Time management
- Building relationships
- Cash handling
- Hospitality services
- Guest relations
Timeline
Customer Service Associate
Amazon Operation Services Philippines
2021.05 - Current
Front Office Associate – Rooms Division Department
Selah Pods Hotel Inc.
2020.06 - 2021.05
Maitre D’
Ark Café by Selah Pods Hotel Inc.
2019.05 - 2020.06
Maitre D’ – F&B Department
Selah Pods Hotel Inc.
2018.07 - 2019.05
Front Office Associate – Rooms Division Department
The Selah Garden Hotel
2018.04 - 2018.07
ON THE JOB TRAINING – Front Office Department / 600 hours
LAKEFRONT SUITES (Villar Group of Companies)
2018.01 - 2018.04
Guest Service Attendant/ Customer Service Representative/Cashier
GREENWICH - Generation One Resource Coop.
2015.11 - 2018.01
Guest Service Attendant /Cashier
GREENWICH - Fresh N’ Famous Inc.
2015.03 - 2015.05
Guest Service Attendant /Cashier
Jollibee Foods Corporation
2014.11 - 2015.02
Guest Service Attendant /Cashier
Jollibee Foods Corporation
2014.03 - 2014.09
Food Checker/Food Attendant
Hap Chan Chinese Restaurant
2011.04 - 2011.06
Events Management Services NC III -
Technical Education and Skills Development Authority (TESDA)
National List of Passers ALS Accreditation and Equivalency Test -
Las Piñas National High School
Saint Joseph’s Academy
Food And Beverage Services NC II -
Technical Education And Skills Development Authority (TESDA)
Bachelor of Science - Hotel and Restaurant Management
Taguig City University