Ma. Eucille Hibaya
Bank Employee
Celing Antequera Bohol
Summary
Service-oriented Customer Support Representative with 10+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior CSR
Metropolitan Bank And Trust Company
Makati City
02.2011 - Current
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Connected with customers to address questions and resolve issues through phone and email.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Bachelor Of Business Administration - Banking And Financial Support Services
Holy Name University
Tagbilaran City Bohol Philippines 06.2006 - 10.2011
Skills
Business administration
undefinedCertification
Freelance Academy Virtual Assistant Training Quickbooks Online Advance Training
Timeline
Freelance Academy Virtual Assistant Training Quickbooks Online Advance Training
02-2023
Senior CSR
Metropolitan Bank And Trust Company
02.2011 - Current
Bachelor Of Business Administration - Banking And Financial Support Services
Holy Name University
06.2006 - 10.2011
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