Summary
Overview
Work History
Education
Skills
References
Training
Languages
Personal Information
Certification
Timeline
Generic
Maeshelle Anne GURADA

Maeshelle Anne GURADA

Iloilo

Summary

Tourism Management graduate with experience of working as assistant manager and receptionist, managing customer service and guest enquires Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Seeking to support in the tourism industry to handle outstanding service bring and operational improvements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

La Dadoule Pizza & Coffee Bar
05.2024 - Current
  • Managed finances, including till opening and closing, updating expenses and sales data, and handling of petty cash to ensure all financial transactions are accounted
  • Used and updated POS system including taking readings and maintaining products to ensure the system is up-to-date
  • Managed product inventories, purchased supplies and ensured expenses were recorded accurately
  • Took customer orders and served drinks, upselling and promoting sales wherever possible to increase turnover whilst maintaining a positive guest experience

KTV Receptionist, Front Office, Restaurant Receptionist

01.2024 - 04.2024
  • Managed key card inventory, prepared check-in and check-out paperwork, managed reservations, assisted guests with room enquiries, and deal with customer queries and concerns
  • Managed guest calls, took reservations and assisted guests in their KTV rooms upon arrival ensuring smooth running and provided excellent customer service
  • Greeted guests at their tables, took food orders, and answered calls from rooms to meet dining requests, ensuring a positive dining experience

Assistant

Department of Agriculture
06.2022 - 07.2022
  • Processed application forms and prepared administration paperwork, ensuring processes were completed efficiently
  • Organized staff in administering vaccinations for dogs promoting public health and safety

Assistant

LGU
06.2021 - 07.2021
  • Provided travel support and smooth processing of travel authorization requests, ensuring and a quick response
  • Prepared medical equipment for nurses and took the blood pressure of senior citizens for vaccinations
  • Organized and packed essential supplies for those in need

Education

Bachelor of Science - Tourism Management

Central Philippine University
Iloilo, Philippines
05.2024

High School Diploma -

Colegio De San Jose
E Lopez St, Jaro, Iloilo City
07-2020

Skills

  • Cash Flow Management
  • Effective Call Handling
  • Customer service
  • Well-Groomed Image
  • Guest Services
  • Personnel Management
  • Team motivation

References

Mr Stephane Daillencourt, 16 Rue du Congres, Nice, France, 06000

Training

  • POS System and in-room dining by Courtyard Marriot, Iloilo
  • Latest Trends in Food & Beverage & Culinary Practices in Hospitality Industry, Webinar
  • Exposure/Immersion, Training, Richmond Hotel Iloilo
  • Pampanga Cultural Immersion, Manila
  • Cabin Crew Training and Seminar - OMNI Aviation
  • Seminar in Tourism Effective Guest Relations in the Hospitality Industry, Webinar

Languages

  • Karay-a
  • English
  • Tagalog
  • Hiligaynon

Personal Information

Citizenship: Filipino

Certification

  • FBSE Certificate
  • Seminar Trainings Certificate

Timeline

Assistant Manager

La Dadoule Pizza & Coffee Bar
05.2024 - Current

KTV Receptionist, Front Office, Restaurant Receptionist

01.2024 - 04.2024

Assistant

Department of Agriculture
06.2022 - 07.2022

Assistant

LGU
06.2021 - 07.2021

Bachelor of Science - Tourism Management

Central Philippine University

High School Diploma -

Colegio De San Jose

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Maeshelle Anne GURADA