Mae Margarette Tomines

• Handled high volumes of customer inquiries and complaints via chat and email with professionalism and efficiency.
• Delivered prompt, clear, and concise responses to customer concerns, ensuring timely resolution.
• Identified and assessed customer needs to provide effective solutions and enhance overall satisfaction.
• Fostered strong customer relationships through open, interactive, and trust-building communication.
• Demonstrated empathy, kindness, and a customer-first attitude in all interactions.
• Adhered to established communication protocols, guidelines, and company policies.

• Managed patient records, including test results, treatment plans, and services rendered
• Completed insurance forms and secured approvals for medical procedures and treatments
• Conducted outbound calls to HMO providers for patient verification and authorization of doctor requests
• Logged and organized diagnostic reports and professional fees for accurate billing
• Ensured timely and accurate documentation and submission of HMO billing and requirements
• Served as a liaison between medical staff, patients, and insurance providers
• Performed general administrative and clerical duties as needed to support daily operations

• Maintained and updated inventory records and monitored upcoming deliveries to ensure stock accuracy and availability

• Calculated merchandise selling prices based on approved margins, ensuring profitability and pricing consistency.
• Assisted in staff scheduling and workforce planning to meet operational needs and optimize productivity.
• Supported the Store Manager in overseeing daily operations to uphold service quality and enhance customer satisfaction.
• Contributed to the planning and execution of advertising campaigns, promotional strategies, and in-store events.
• Acted as Store Manager reliever and served as Fund Custodian, handling financial responsibilities and store leadership in their absence.

• Studied effective communication techniques with a focus on English language fluency
• Gained understanding of U.S. culture, etiquette, and customer service expectations
• Trained in call center operations, performance metrics, and quality assurance standards
• Developed skills in active listening, problem-solving, and handling difficult customer interactions
• Practiced handling inbound/outbound calls and roleplay real-world call scenarios