Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Ma. Elisa Joy Lirazan

Ma. Elisa Joy Lirazan

Customer Service Representative
San Antonio Paranaque

Summary

Dynamic Customer Service Representative with proven expertise at Altius Inspiro, adept at resolving conflicts and enhancing customer satisfaction. Skilled in problem-solving and active listening, I effectively managed high-stress situations, leading to increased loyalty and repeat business. Committed to delivering exceptional service and fostering strong customer relations.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

Altius Inspiro
05.2025 - Current

* Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

* Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

* Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

* Responded to customer requests for products, services, and company information.

* Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

VXI Global Holdings
10.2021 - 04.2023

* Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

* Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

* Responded to customer requests for products, services, and company information.

Education

No Degree -

Binalbagan National High School
Binalbagan Negros Occiddental
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call center experience

Customer relations

Call management

Certification

Wireless Activation Certificate

Timeline

Customer Service Representative

Altius Inspiro
05.2025 - Current

Customer Service Representative

VXI Global Holdings
10.2021 - 04.2023

No Degree -

Binalbagan National High School
04.2001 -
Ma. Elisa Joy LirazanCustomer Service Representative